Knowledge of strategic thinking and planning, including creativity and innovation, design theory, advanced systems theory, project portfolio management, strategic change management, risk management, strategic disaster recovery and business continuity, ROI analysis, integrating solutions, leveraging strategic resources, strategic partnering, conflict management, advanced change management, and strategic leadership, including developing discipline-specific expertise in others, emotional awareness, enterprise-level policies, and advanced budgeting. The Manager of Endpoint Client Services, under the general direction of the Director of Client Services, deploys and manages multiple large and complex IT projects or operations in support of enterprise-level strategy.