location_0_addressRegionName

location_0_addressCountryName

401K

INTEGRATED

UNKNOWN

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

HOUR

Technical Support Representative

Our client is seeking a Desktop Technician to support end users with hardware, software, and network component installations to meet their personal computer needs. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from HEPCO, Inc and its affiliates, and contracted partners.

Salary

KBSkills

ACTIVE

<p><em><strong>Our client is seeking a Desktop Technician to support end users with hardware, software, and network component installations to meet their personal computer needs. This includes Windows 11 upgrades and deploying replacement machines. The technician will troubleshoot and resolve issues for single or multiple systems, including vendor coordination when necessary.</strong></em></p><ul><li>Installing and configuring hardware, software, and networking components</li><li>Upgrading systems to Windows 11 and deploying new machines</li><li>Diagnosing and troubleshooting hardware/software issues</li><li>Performing diagnostic reviews and generating error reports</li><li>Supporting computer-related projects and implementing policies</li><li>Assisting with the creation of operational reports for system monitoring</li><li>Providing recommendations and purchasing information for hardware/software</li><li>Supporting remote access and resolving end-user issues</li><li>Managing new computer configurations and workstation replacements</li><li>Participating in the rollout of new software platforms</li><li>Tracking user support requests and maintaining detailed case histories</li><li>Confirming issue resolution with users and closing support cases</li></ul><p><strong>Skills Required</strong></p><ul><li>Experience with M365 / O365 migrations (required)</li><li>Working knowledge of computer hardware, software, and terminology</li><li>Basic problem-solving skills</li><li>Strong communication and organizational skills</li></ul><p><strong>Skills Preferred</strong></p><ul><li>Familiarity with ServiceNow ticketing system</li><li>Experience supporting Palo Alto VPN software</li></ul><p><strong>Experience Required</strong></p><ul><li><p>Minimum 2 years of related experience with a high school diploma</p></li></ul><p><strong>Education Required</strong></p><ul><li>High school diploma</li></ul><p><strong>Benefits:</strong></p><ul><li>Health Insurance</li><li>401k</li></ul><p> </p><p>Pay Range: $20.00 - $25.00 per hour (Depending on experience and qualifications)</p><p> </p><p> </p><p><em>By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from HEPCO, Inc and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.hepcoinc.com/privacy/</em></p><p> </p><p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.</p>

<h3>Discover your next career opportunity with HEPCO</h3>
<p>Add flexibility to your career with contract jobs or grab the next rung on the career ladder. Our specialized recruiters can help you make connections with top employers nationwide.</p>
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<h3>Work with Technical Recruiting Experts</h3>
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<p>Tell us about your interests and career goals. This information, together with a complete profile of your skills, experience and work history can help us to create the ideal match for you. Whether you’re looking for the flexibility of contract jobs or are ready to take the next step in your career, you can count on our expertise.</p>
<p>Since 1973 we’ve helped technical professionals leverage their skills to achieve their career goals. Our technical placement services include temporary, temp-to-hire and direct hire jobs.</p>
<p>No matter where you are in your career or what you’re looking for next, HEPCO makes the job search process simple and rewarding. Our focus on certain specialty areas allows us to offer a tailored, personal approach. We understand what our clients are looking for, which means that we know where you will fit and can help you find a position.</p>
<p>We are committed to supporting and enhancing the careers of the professionals we work with.</p>
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<p>At HEPCO, we are committed to providing a positive, professional experience for all of our candidates and contract employees. We leverage our expertise in a variety of technical disciplines to help you find jobs that bring the right amount of challenge and reward to your career.</p>
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<p>At HEPCO, we are committed to providing a positive, professional experience for all of our candidates and contract employees. We leverage our expertise in a variety of technical disciplines to help you find jobs that bring the right amount of challenge and reward to your career.</p>
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HEPCO, Inc.

Desktop Technician (On-site), local candidates, O365 migration experience required

salaryMin

salaryMax

payPeriod

currency

Communication Skills

Computer Hardware

Computer Software

Computer Workstations

Configuration Management

Customer Service Evaluation

Desktop PC

Equipment Replacement

Hardware Installation

Health Insurance

Help Desk

High School Diploma

Identify Issues

Microsoft Windows Operating System

Microsoft Windows System Administration

Network Configuration Management

On Site Support

Organizational Skills

PC (Personal Computer) Systems

Policy Implementation

Problem Solving Skills

Purchasing/Procurement

Remote Access

Reporting Skills

Resolve Customer Issues

ServiceNow

Software Administration

Software Configuration Management

Systems Administration/Management

VPN Software

HEPCO Inc.

ONSITE

PERMANENT

FULL_TIME

The ideal candidate will have hands-on experience with M365/O365 migrations, strong communication skills, and a customer-focused mindset.\n\nResponsibilities:\nSupport end users by installing and configuring hardware, software, and networking components.^Perform Job Summary The Desktop Technician provides technical support to end users by installing, configuring, and troubleshooting computer systems, hardware, software, and network components.

Job Summary The Desktop Technician provides technical support to end users by installing, configuring, and troubleshooting computer systems, hardware, software, and network components. This role plays a critical part in upgrading systems (including Windows 11 deployments), maintaining system functionality, and assisting with IT projects and user support needs. The ideal candidate will have hands-on experience with M365/O365 migrations, strong communication skills, and a customer-focused mindset.\n\nResponsibilities:\nSupport end users by installing and configuring hardware, software, and networking components.^Perform Windows 11 upgrades and deploy replacement computers across the organization.^Diagnose and troubleshoot issues with desktop systems, applications, and hardware to maintain proper functionality.^Coordinate with vendors to resolve hardware or software issues when necessary.^Conduct diagnostics and produce error reports to identify and correct system issues.^Assist in IT-related studies, special projects, and the rollout of new IT policies and software platforms.^Provide users with hardware/software recommendations and ordering support.^Configure and deploy new computers, and support remote access software for end-users.^Track user requests and incidents using a ticketing system, ensuring timely resolution and accurate documentation.^Verify issue resolution with the customer and properly close support cases.

Compunnel Inc

Desktop Technician

Computer Maintenance

Computer Organizations

Computer Systems

Customer Relations

Customer Support/Service

Documentation

Information Technology & Information Systems

Information Technology Software

Systems Maintenance

Technical Support

Time Management

monster

OFFSITE

OTHER

An excellent Service Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. We are looking for a qualified Service Technician to provide fast and useful technical assistance on computer systems.

<h2>About the IT Service Desk Technician Position</h2><p>We are looking for a qualified Service Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.</p><p>An excellent Service Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed, to deal with demanding customers.</p><p>Your goals will be to build value for clients that will help protect the company's character and business.</p><h2>IT Service Desk Technician Responsibilities</h2><ul><li><p>Serve as the first point of contact for customers exploring technical assistance over the phone or email</p></li><li><p>Complete remote troubleshooting through diagnostic techniques and pertinent questions</p></li><li><p>Discover the best solution based on the issue and details provided by customers</p></li><li><p>Walk the customer through the problem-solving process</p></li><li><p>Direct unsolved issues to the next level of support personnel</p></li><li><p>Provide detailed information on IT products or services</p></li><li><p>Record events and problems and their resolution in logs</p></li><li><p>Follow-up and update customer status and information</p></li><li><p>Pass on any feedback or suggestions by customers to the appropriate internal team</p></li><li><p>Identify and suggest possible improvements to procedures</p></li></ul><h2>IT Service Desk Technician Requirements</h2><ul><li><h2>Some experience as a help desk technician or other customer support role</h2></li><li><p>Tech savvy with working knowledge of office automation products, databases, and remote control</p></li><li><p>Good understanding of computer systems, mobile devices, and other tech products</p></li><li><p>Ability to diagnose and solve basic technical issues</p></li><li><p>Proficiency in English</p></li><li><p>Excellent communication skills</p></li><li><p>Customer-oriented and cool-tempered</p></li></ul>

Triple Cities Network Solutions

Help Desk IT Support II

BreezyHR

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