OTHER

FEED

UNKNOWN

This position requires the ability to manage support tickets from start to finish, communicate clearly with end users, document work performed, and ensure issues are fully resolved. Team members provide network, server, virtualization, workstation, hardware, software, and help desk support for small to medium-sized business clients.

Benefits: <ul><li>401(k) matching</li><li>Health insurance</li><li>Opportunity for advancement</li><li>Paid time off</li></ul> 

 Established local IT Support Group of 42 years is seeking full-time skilled I.T. team members to support our client base. This is an in-office position and is not a remote or work-from-home role. Candidates must be available to work on-site during normal business hours. Team members provide network, server, virtualization, workstation, hardware, software, and help desk support for small to medium-sized business clients. The ideal candidate will be energetic, professional, highly organized, and able to work with a strong sense of urgency. Excellent communication, documentation, troubleshooting, and follow-up skills are essential. This position requires the ability to manage support tickets from start to finish, communicate clearly with end users, document work performed, and ensure issues are fully resolved. Required Skills: <ul><li>Working knowledge of network infrastructure, LANs, WANs, TCP/IP, DNS, DHCP, firewalls, switches, and wireless networks </li><li>Proficiency with Windows 10, Windows 11, Windows Server 2016, 2019, 2022, 2025 and Microsoft 365 / Office 365 </li><li>Experience supporting servers, workstations, printers, mobile devices, and associated business systems </li><li>Working knowledge of virtualization technologies such as VMware, Hyper-V, Proxmox, and/or similar platforms </li><li>Basic to intermediate Linux knowledge preferred </li><li>Experience with ConnectWise tools, including ConnectWise Manage, Automate, and Control, preferred </li><li>Excellent help desk support skills, including ticket management, client communication, follow-up, and issue ownership </li><li>Ability to follow trouble tickets from initial report through final resolution </li><li>Strong documentation skills, including documenting problems, resolutions, procedures, and client environments </li><li>Ability to perform troubleshooting analysis of servers, workstations, networks, and associated systems </li><li>Ability to work both independently and as part of a team with minimal supervision </li><li>Ability to participate in team-based projects and remain flexible as project priorities change </li><li>Self-motivated, organized, dependable, and professional </li><li>Ability to handle periods of high workload while maintaining accuracy and professionalism </li><li>Excellent verbal and written communication skills </li><li>Strong project management abilities, including planning, coordination, follow-through, and task completion </li></ul>Qualifications: <ul><li>3–5 years maintaining PC hardware, software, servers, and network systems preferred </li><li>Education may be used in place of experience </li><li>Bachelor’s degree or higher in Information Systems, Computer Science, Cybersecurity, Networking, or related field preferred </li><li>Associate’s degree in a related field may be considered </li><li>CompTIA A+, CompTIA Network+, Microsoft, VMware, Linux, Cisco CCENT, Cisco CCNA, and related certifications desired </li><li>Valid driver’s license, clean driving record, and proof of insurance </li><li>Reliable transportation </li><li>Background check and drug screen required </li></ul>This is a full-time, 40-hour-per-week position. This position is eligible for full-time benefits.

S & R Computer Associates Inc

IT Systems and Network Specialist

Analysis Skills

Background Investigation

Business Solutions

CCNA - Cisco Certified Network Associate

Cisco Network Systems

Communication Skills

CompTIA A+

CompTIA Network+

Computer Maintenance

Computer Science

Customer Support/Service

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Documentation

Driver's License

Firewalls

Follow Through

Health Insurance

Help Desk

Identify Issues

Information Technology & Information Systems

Insurance

Internet Security

Linux Operating System

Local Area Network (LAN)

Microsoft Hyper-V

Microsoft Office

Microsoft Product Family

Microsoft Windows Operating System

Microsoft Windows Server

Mobile Devices

Network Administration/Management

Network Switching

Network Systems

Organizational Skills

PC Hardware

PC Software

Presentation/Verbal Skills

Printers

Problem Solving Skills

Project/Program Management

Reporting Skills

Server Support

TCP/IP (Transmission Control Protocol/Internet Protocol)

Technical Support

Trouble Tickets

VMWare

Virtualization

Wide Area Network (WAN)

Wireless Communications

Work From Home

Workstation Hardware

Writing Skills

FULL_TIME

Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability. • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client) Experience of ticketing tools (ServiceNow / Remedy etc.), _ Non-Technical_ Good Customer management skill, Good in oral and written communication Able to interact and work with customers at different levels.

Job Description: Job Title: EUC IT Desktop Support Technician Job Type & Location: Onsite || 1 day a week || Alderley Park, Suite 21F18, 21 Mereside, Macclesfield, SK10 4TG. Job Requirements: Technical Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. •Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. Ability to lift / move computer equipment weighing up to 50 lbs. Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling. • Experienced in repeat call analysis and developing preventive actions • Experienced in Problem management Excellent written and oral communications skills with clients and management as well as people skills. Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency Preferably with an Associate Degree in Electronics and CompTIA A+ Certification. • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client) Experience of ticketing tools (ServiceNow / Remedy etc.), _ Non-Technical_ Good Customer management skill, Good in oral and written communication Able to interact and work with customers at different levels. Driven and result oriented. Passionate about the work • Ability to work independently or as part of a team • Ability to complete tasks effectively with minimal supervision • Must be available to work flexible work schedules

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IT Systems and Network Specialist S & R Computer Associates Inc

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