Downingtown, PA6 days ago
ol>Provide helpdesk support to students and staff via in-person, phone, chat, and video sessions, including password resets, Duo MFA enrollment, and basic account troubleshooting;
Image, configure, and prepare laptops and desktops for distribution and return, including BIOS updates and secure data wiping of returned equipment;
Set up and troubleshoot audiovisual equipment for classrooms, workshops, meetings, and campus events, including projectors, conferencing systems, microphones, presentation software, and hybrid learning technology;
Document all support activity in the Colleges IT service management platform and contribute to knowledge base articles and procedural guides;
Assist users with phishing awareness, multi-factor authentication, and protection of institutional data;
Escalate issues that require deeper troubleshooting, system access, or specialist knowledge to OIT;
Provide basic troubleshooting across Windows 11, macOS, iOS, and Android.
Provide preliminary reference assistance, help students navigate academic databases, and answer informational inquiries;
Direct patrons in the location and use of library materials using the Library of Congress classification system;
Process official student identification cards in accordance with College security protocols.