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The Online Client Services Representative is responsible for maximizing conversion of digital leads into paying customers by providing expert-level support across all online communication platforms. This role is the digital face of The Armories—engaging with new and existing customers via incoming & outgoing phone calls, email, website chat, GunBroker, CRM, and social channels.

Benefits: <ul><li>401(k)</li><li>401(k) matching</li><li>Bonus based on performance</li><li>Company parties</li><li>Competitive salary</li><li>Dental insurance</li><li>Employee discounts</li><li>Free uniforms</li><li>Health insurance</li><li>Opportunity for advancement</li><li>Paid time off</li><li>Profit sharing</li><li>Training & development</li><li>Vision insurance</li></ul> <h1>PLEASE CLICK THE LINK BELOW TO BEGIN YOUR APPLICATION PROCESS</h1><h1> </h1><h1>https://go.cultureindex.com/s/znx5nquxsA</h1> Position Overview The Online Client Services Representative is responsible for maximizing conversion of digital leads into paying customers by providing expert-level support across all online communication platforms. This role is the digital face of The Armories—engaging with new and existing customers via incoming & outgoing phone calls, email, website chat, GunBroker, CRM, and social channels. The primary objectives are to: The list below is not exhaustive, but provides a general template of the expected daily duties and responsibilities of the position.  <ul><li> Capture and convert online and phone leads by answering questions, offering solutions, and recommending products/services. </li><li>Deliver personalized service before, during, and after the sale, ensuring client satisfaction and repeat business. </li><li>Assist in order placement (online, phone, or in-store handoff), troubleshoot complex transactions, and provide guidance on firearms, transfers, compliance, and warranty repairs. </li><li>Support store-level staff by handling advanced research requests and managing highly detailed client interactions. </li><li>Uphold The Armories’ Core Values, brand image, and mission across all media channels.</li></ul> Responsibilities and Duties <ul><li>EnsThe following list is not exhaustive but outlines the essential functions of the role.</li></ul> Digital Client Engagement, Sales & Lead Management <ul><li> Respond rapidly to customer inquiries and offer first-contact solutions via: <ul><li>Incoming Phone calls & text messages</li><li>Email (info@, clientservices@) </li><li>Website chat (live and after-hours follow-ups) </li><li>Webform submissions </li><li>GunBroker, Guns.Com and other 3rd party site inquiries </li><li>“Back in Stock” and “Quote Request” notifications </li></ul></li><li>Convert inquiries into sales via: <ul><li>Online checkout support </li><li>Phone order capture </li><li>Personalized store transfer recommendations</li><li>Online Sales order fulfillment  </li></ul></li><li>Provide one-time use promotional codes for closing sales, price matching, or customer retention.</li></ul> Customer Experience & Relationship Development <ul><li> Track and maintain client discussions, wish lists, product interests, and special occasion notes (birthdays, anniversaries) within CRM software </li><li>Maximize the discretionary spending of top-tier clientele through relationship building and proactive communication. </li><li>Conduct follow-ups on missed calls, texts, emails, and chat requests daily. </li><li>Ensure clients are satisfied post-sale and initiate resolution strategies for any concerns. </li></ul>Research, Product Guidance & Support <ul><li> Support in-store teams by conducting product, compliance, or availability research. </li><li>Provide technical guidance based on firearm operation, model differences, historical context, and application-based recommendations. </li><li>Assist in coordinating or tracking warranty repair statuses. </li></ul>Operational & Administrative Support <ul><li> Process and track FFL request emails and ensure accurate records. </li><li>Generate custom pricing estimates in POS systems. </li><li>Maintain accuracy and use of CRM for lead tracking and follow-up strategies. </li><li>Record detailed correspondence interactions in customer profiles. </li></ul> Business Growth & Opportunity Development <ul><li> Analyze customer interaction trends to identify new revenue opportunities. </li><li>Actively seek opportunities for gun collection or estate acquisitions. </li><li>Recommend inventory improvements based on customer demand pattern</li></ul> Qualifications The ideal candidate embodies high energy, passion for the firearms industry, and exceptional customer service ability, while being technically proficient and detail-focused. Required: <ul><li> Strong firearms knowledge: manufacturers, models, calibers, operation, ammunition, historical relevance </li><li>2+ years customer service or sales experience </li><li>High-level communication skills (written & verbal) </li><li>Organized, focused, and extremely detail oriented </li><li>Strong multitasking capabilities under pressure </li><li>Adept at digital communication in a fast-paced environment </li><li>Problem-solving oriented with strong patience and follow-through </li></ul>Software & Technology Proficiency: <ul><li> CRM </li><li>CoreStore POS (Point of Sale software) </li><li>CoreWare / TheArmories.com backend </li><li>Phone system </li><li>Credit card processing web portal </li><li>Microsoft & Google Suite applications </li></ul> SCHEDULE Full-time position. Hours are based on online activity levels, seasonality and customer engagement demand. Some weekend or after-hours follow-up work may be required based on lead volume and responsiveness needs. PAY RATE This is an hourly position. Pay rate is based on relevant job experience, tenure with The Armories and performance evaluations. Our Mission Statement: At The Armories, our mission is to provide our valued customers the absolute best shopping experience in the firearms industry before, during and after their purchase! Our Core Values of Integrity, Customer Service and Respect are embodied in each of our professional team members and we will happily dedicate as much time as necessary to assist customers with our products, services, safety practices and the lifestyle of firearms ownership! Flexible work from home options available.

THE ARMORY OPERATIONS INC

Online Client Service Representative

Administrative Skills

Brand Marketing (Branding)

Business Growth

Card Processing

Communication Skills

Customer Experience

Customer Relations

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Customer Retention/Renewal

Customer Satisfaction

Customer Support/Service

Customer/Client Research

Dental Insurance

Detail Oriented

Develop and Maintain Customers

Financial Trend Analysis

Firearms Experience

Follow Through

Health Insurance

Identify Issues

Internet Portal

Lead Management

Mail Processing

Multitasking

Online Chat

Online Communications

Online Customer Support

Operational Support

Order/Customer Fulfillment

Organizational Skills

People Management

Performance Analysis

Performance Reviews

Point of Sale (POS) Software

Point of Sale (POS) Systems

Post-Sales

Presentation/Verbal Skills

Pricing

Problem Solving Skills

Product Support

Revenue Growth

Sales

Sales Closing Skills

Sales Prospecting

Service Delivery

Short Messaging Service (SMS)

Technical Leadership

Training/Teaching

Vision Plan

Web Forms

Website Conversion

Writing Skills

eCommerce Sales

Your goal is to ensure every experience is smooth and enjoyable by assisting with travel arrangements, answering questions, managing updates, and helping clients feel confident throughout their journey. At Nexora Talent, we value personalized service and take pride in helping travelers create memorable experiences through carefully coordinated itineraries and professional support.

As a Online Travel Coordinator, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to ensure every experience is smooth and enjoyable by assisting with travel arrangements, answering questions, managing updates, and helping clients feel confident throughout their journey. You will work closely with travelers to understand their preferences and provide guidance that aligns with their expectations and needs.At Nexora Talent, we value personalized service and take pride in helping travelers create memorable experiences through carefully coordinated itineraries and professional support.Key Responsibilities·Handle incoming inquiries via email, phone, and messaging platforms.·Assist clients with itinerary changes, cancellations, and travel questions.·Provide clear destination information and travel requirement guidance.·Confirm trip details, follow up before departure, and collect feedback after return.·Resolve concerns with empathy, patience, and timely communication.Benefits·Fully remote position with flexible scheduling.·Access to training resources and exclusive travel perks.·Supportive and collaborative team environment.·Opportunities for professional growth within the travel industry.What We’re Looking For·Strong written and verbal communication skills.·Customer service experience preferred but not required.·Excellent attention to detail and organizational skills.·Comfort learning digital tools and systems.·Genuine passion for travel and helping others.

Nexora Talent

Online Travel Coordinator

Online Travel Services

Team Player

Time Management

Travel Industry

Travel Planning

Willing to Travel

NinjaGig

If you are a current employee, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please click here to log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

HOUR

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.If you are a current employee, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please click here to log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.Qualifications:<ul><li>Compact RN license or Wisconsin RN license</li><li>Doctorate in Nursing Practice (DNP) or PhD in Nursing</li><li>Didactic teaching experience, online didactic teaching experience preferred</li><li>Experience with Canvas as a learning management system a plus</li></ul>Adjunct Faculty are eligible to participate in the Herzing 401(k) plan with a generous company match and our excellent education assistance programs! Click Here or use the following link to learn more about careers at Herzing University. <a href="https://tinyurl.com/HerzingU" rel="nofollow">https://tinyurl.com/HerzingU</a>COMPENSATION for undergraduate nursing adjunct is $50 per hour (didactic approx. 15 hours, lab approx. 30 hours, clinical approx. 45 hours).Primary Responsibilities:The position's responsibilities fall into eight basic areas.These competencies, as identified by the University's academic community, encompass the knowledge, skills, and behaviors essential to a faculty member's success in the classroom and provide the basis for the faculty hiring, evaluation and development process.<ul><li>Subject Matter Expertise</li><li>Effective Communication</li><li>Pedagogical Mastery</li><li>Operational Excellence</li><li>Appreciation and Promotion of Diversity</li><li>Assessment of Student Learning</li><li>Utilization of Technology to Enhance Teaching and Learning</li><li>Continuous Improvement</li></ul>The job of faculty members at Herzing University has three dimensions irrespective of whether they are working full-time or part-time. These are: Teaching, Service and Scholarship. Faculty members report to an academic department chair or directly to the academic dean at a campus.Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, country of birth, veteran status, or any other status protected by law. <a href="https://www.herzing.edu/about/diversity" rel="nofollow">https://www.herzing.edu/about/diversity</a>Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at <a href="https://www.herzing.edu/title-ix" rel="nofollow">https://www.herzing.edu/title-ix</a>

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Online Jobs in Edgewood, SC

Online Client Service Representative THE ARMORY OPERATIONS INC

Online Travel Coordinator Nexora Talent

Adjunct Faculty - Online MSN-Direct Entry (Didactic) Herzing University

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