KEY RESPONSIBILITIES: Responsible for all online order activity conducted through bookstores e-commerce websites (i.e., printing orders, pulling merchandise, processing orders, packing orders, using parcel locker system, resolving customer service issues, managing backorder lists, etc.). Assists department management with various duties such as customer service support, cashier, and sales floor supervision, facilitating specialty service programs, facilities maintenance, and assuring general cleanliness and organization of operational spaces.