FULL_TIME

FEED

YEAR

Through your expertise and influence, you will establish, interface, and enhance campus relations, effectively communicate Follett priorities and guiding principles, achieve budgets and financial goals, cultivate and support the highest level of customer service, prepare and execute store operating plans, timely and efficiently oversee the delivery of student course materials, provide best in class General Merchandise presentations, direct consistent Follett accounts receivable processes and procedures, as well as engage in supporting store operational functions across all locations within the geographic market. . You will inspire and lead change management and provide clear direction to maintain alignment with strategic direction, motivate and empower store teams through strong collaborative communication, drive accountability, and demonstrate leadership in hiring, training, developing, and retaining team members while consistently elevating the retail shopping experience.    .

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations.  Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education. Pay Rate - $70,800-$80,000 annually  Position OverviewAs a Market Leader, you will lead and inspire store leaders and teams within a specific geographic market to consistently deliver operational excellence in sales growth, talent development, campus relations, and customer service.You will inspire and lead change management and provide clear direction to maintain alignment with strategic direction, motivate and empower store teams through strong collaborative communication, drive accountability, and demonstrate leadership in hiring, training, developing, and retaining team members while consistently elevating the retail shopping experience.    Through your expertise and influence, you will establish, interface, and enhance campus relations, effectively communicate Follett priorities and guiding principles, achieve budgets and financial goals, cultivate and support the highest level of customer service, prepare and execute store operating plans, timely and efficiently oversee the delivery of student course materials, provide best in class General Merchandise presentations, direct consistent Follett accounts receivable processes and procedures, as well as engage in supporting store operational functions across all locations within the geographic market. You will consistently exemplify Follett Values - We Are One Team, We Do What's Right, We Innovate & Create, We Own The Results, We Put People First, We Stand For Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self.ResponsibilitiesDriving Results/Sales: Consistently deliver exceptional results through business insight and operational expertise within a specific geographic market, including:<ul><li>Lead ongoing in-person and virtual store visits within an assigned market.</li><li>Regularly review market/store financial reporting and initiate plans and actions to drive future results.</li><li>Partner with store leaders to plan and implement effective sales events such as Back to School, Gameday, Homecoming, etc.</li><li>Champion effective execution of standard operational procedures, programs, and initiatives.</li><li>Demonstrate a strong understanding of store presentation standards; lead and coach teams to consistently deliver best-in-class merchandising execution.</li><li>Contribute to regularly scheduled assortment/product planning meetings with store leaders and One Team Center partners.</li><li>Collaborate with store leaders to ensure store schedules support customer service standards and maximize selling opportunities; ensure compliance with labor hour budgets.</li><li>Successfully partner with ACCESS leaders to drive new ACCESS business and effectively support and grow existing business.</li><li>Responsible for leading in-store course materials activities across the market in collaboration with course materials leadership.</li><li>Ensure that all operational back-office functions are completed in accordance with company directives, policies, and procedures, including:</li><li>Preparation and follow-up on Accounts Receivables, Account Invoices, Chargebacks, and coordination of Stock Shipments.</li><li>Responsible for meeting annual shrink budget.</li></ul>Talent Management: Champion full cycle talent management for all stores, including:<ul><li>Active recruitment, training, coaching, and talent development.</li><li>Exemplifies market-wide culture of continuous performance feedback and effective, periodic performance evaluations.</li><li>Maintain succession plan/talent pipeline with a strategy to develop an internal bench of candidates and cultivates external pool of key talent.</li><li>Develop cross-functional teams of engaged team members to execute standards and drive business results.</li><li>Cultivate and maintains a culture of accountability.</li></ul>Campus Relations: Establish and foster strong relationships with the campus communities, campus administration, athletics departments, faculty, and staff, including:<ul><li>Ongoing review of campus operations and business results with campus partners.</li><li>Collaborate on opportunities both on campus and within local communities.</li><li>Partner with store leaders to deliver effective SPR meetings 2x per year with relevant campus stakeholders.</li></ul>Customer Service: Is passionate about Customer Service and leads teams to provide a fun, best-in-class experience for all customers, including:<ul><li>Provide an engaging customer service experience and incorporates the GET customer service model into in-store and online experience.</li><li>Coach store leaders and teams in effective customer service behaviors; follow up consistently to recognize performance.</li><li>Ensure store scheduling is optimized to provide exceptional customer service.</li><li>Partner with stores as needed to resolve escalated customer issues and incidents in a timely manner.</li><li>Review SMG data, share with team members, and proactively takes action to improve results.</li></ul> Other duties as assigned to support general store operations.   Follett Higher Education is a drug-free workplace environment.<h3>Requirements</h3><ul><li>Bachelor's Degree or equivalent</li><li>5-7 years of Multi-Unit Store Experience</li><li>Results and Sales Driven</li><li>Experience with full-cycle talent management</li><li>Passionate about Customer Service</li><li>Foster strong relationships with campus relations</li><li>Travel Requirements greater than 50%</li><li>​General Computer Skills</li></ul> Full time benefits:  •    Medical, Dental, & Vison  •    Voluntary Insurance plans  •    401k + 100% company match (up to 4%)  •    80 hours vacation + sick days  •    10 paid company holidays  •    Quarterly Bonus Plan  Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.  Powered by JazzHR

Follett

Area Leader - Retail - Allentown

Accounts Receivable

Accounts Receivable Processing

Athletics

Billing

Budget Management

Budgeting

Business Growth

Business Operations

Candidate Pipeline

Change Management

Chargebacks

Coaching

Communication Skills

Computer Skills

Corporate Policies

Cross-Functional

Customer Escalations

Customer Experience

Customer Relations

Customer Support/Service

Customer/Consumer Behavior

Financial Reporting

Higher Education

Leadership

Maintain Compliance

Merchandising

Operational Audit

Operational Support

Operations Processes

Performance Analysis

Performance Reviews

Plan Meetings

Product Planning

Resolve Customer Issues

Retail

Retail Management

Revenue Growth

Sales

Sales Operations

Strategic Planning

Succession Planning

Talent Management

Team Lead/Manager

Team Player

Time Management

Training/Teaching

Virtual Stores

Willing to Travel

partner JazzHR

PART_TIME

OTHER

As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. An applicant's criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense, any documentation or information demonstrating the rehabilitation of the applicant, the time elapsed since the offense, and any other relevant information.

Job Description\n AutoZone's store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers with product selection, and provide expert advice to enhance the shopping experience. They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail environment. \n \n \n \n \n \n Join our team as a Retail Sales Associate, where you'll play a key role in delivering WOW! Customer Service by exceeding expectations and making a real difference for our customers. Whether you're passionate about automotive parts, teamwork, or sales, this role offers great opportunities for growth. AutoZone offers the perfect chance to build your career in an essential industry serving the motoring public.\n \n \n \n \nResponsibilities<ul><li>Customer Assistance & Communication - Engage with customers, provide trustworthy automotive advice, and ensure positive interactions through clear, professional communication.</li><li>Leadership & Teamwork - Collaborate with managers and teammates to create a motivated, productive store environment. Support team members and demonstrate leadership in daily responsibilities.</li><li>Sales & Metrics Mindedness - Recommend products, services, and promotions to enhance customer experience, while contributing to sales goals and store performance metrics.</li><li>Inventory Management & Store Operations - Restock merchandise, maintain organization, and follow proper point of sale procedures, loss prevention policies ensuring proper financial management. Keep store operations running smoothly.</li><li>Process Orientation & Safety Compliance - Utilize structured processes to complete assigned tasks efficiently. Follow company safety policies and use Personal Protective Equipment (PPE) to maintain a secure work environment.</li><li>Product Knowledge - Stay up to date on automotive parts, tools, and promotions through AutoZone systems.</li><li>Diagnostics Support - Use diagnostic tools to read codes from customer vehicles and recommend solutions.</li></ul>QualificationsWhat We're Looking For<ul><li>Minimum Age Requirement: Must be at least 16 years old to apply.</li><li>Physical Requirements: Ability to lift, load and deliver merchandise.</li><li>Flexible Schedule: Flexible schedule availability, including mornings, nights, weekends, and overtime as needed.</li></ul>You'll Go The Extra Mile If You Have<ul><li>Automotive Knowledge: Basic knowledge of automotive parts is preferred.</li><li>Exceptional Communication: Strong people skills and effective communication in both Spanish and English.</li><li>Automotive Retail: Previous experience in automotive retail.</li><li>Certifications: Automotive Service Excellence (ASE) Certification.</li></ul>About AutozoneSince opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.Benefits at AutoZone AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners' physical, mental and financial well-being.All AutoZoners (Full-Time and Part-Time): <ul><li> Competitive pay </li><li> Unrivaled company culture </li><li> Medical, dental and vision plans </li><li> Exclusive discounts and perks, including an AutoZone in-store discount </li><li> 401(k) with company match and Stock Purchase Plan </li><li> AutoZoners Living Well Program for free mental health support </li><li> Opportunities for career growth </li></ul>Additional Benefits for Full-Time AutoZoners: <ul><li> Paid time off </li><li> Life, and short- and long-term disability insurance options </li><li> Health Savings and Flexible Spending Accounts with wellness rewards </li><li> Tuition reimbursement </li></ul>Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at Careers.AutoZone.com.We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.Fair Chance: An applicant's criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense, any documentation or information demonstrating the rehabilitation of the applicant, the time elapsed since the offense, and any other relevant information. This includes compliance with the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the New York City Fair Chance Act, the Philadelphia Fair Chance Hiring Act, and the U.S. Virgin Islands Fair Chance for Employment Act.As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors.Philadelphia Fair Chance poster: https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdfOnline Application: An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.

<img alt=" " height="1" src="https://ars2.equest.com/?response_id=05b1391af7fa02a2c9cb53bd91e08f9e&view" width="1"/>

Online Retail Jobs in Hazleton, PA

Resume Resources

Get noticed by top employers!

Online Retail Jobs in Hazleton, PA

Area Leader - Retail - Allentown Follett

Retail Sales Associate - Part Time Autozone

Resume Resources