Respond to incoming customer inquiries via phone, email, and online channels in a timely and professional mannerGenerate and process quotes, orders, and sales transactions accuratelyDevelop and maintain strong relationships with new and existing customersIdentify sales opportunities and proactively upsell or cross-sell products and servicesCollaborate with outside sales representatives to support territory growth and customer satisfactionProvide product information, technical guidance, and application support to customersTrack and follow up on quotes to convert opportunities into salesMaintain accurate records of customer interactions and sales activity in CRM systemsCoordinate with operations, purchasing, and logistics teams to ensure order fulfillment and deliveryStay informed on product offerings, pricing, and industry trends. High school diploma or equivalent (Associate's or Bachelor's degree preferred)2+ years of inside sales, customer service, or industrial sales experienceStrong communication, negotiation, and interpersonal skillsProficiency in CRM systems and Microsoft Office (Excel, Word, Outlook)Ability to manage multiple priorities and work in a fast-paced environment.