Supports and values Customer Service in both the in-store and online (ship to store) shopping experience • Actively engages with all customers modeling exceptional selling behaviors • Greets every customer with enthusiasm, maintains a positive, can-do attitude at all times • Proactively engages with customers, reads cues and responds appropriately • Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket • Supports the company's branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal • Achieves or exceeds goals associated with company initiatives and programs • Assists in the process of the receipt of all merchandise in a safe, timely and efficient manner • Assists in maintaining an efficient and organized sales floor and stockroom • Assists in maintaining merchandise presentation, pricing and the accuracy of inventory levels • Champions and demonstrates a commitment to Kirkland's Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit. To be a successful Sales Associate, you should be: • Energetic, people and results-oriented, competitive with a drive to succeed • Able to effectively communicate both written and verbally • Able to work weekends, holidays, and evenings • Able to read and interpret company directives, handbook, and manuals • Able to work a flexible schedule to meet the business needs of the store • Able to work independently as well as part of a team • Able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product • Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags • Able to constantly stand and move around the store for prolonged periods to greet and assist customers • Able to frequently communicate with the customers in person, electronically, and telephonically • Able to frequently move merchandise 50 pounds or more to and from the stock room to sales floor • Able to operate a Point of Sale system, registers, and hand-held devices efficiently and accurately.