FULL_TIME

FEED

UNKNOWN

About the Role: Responsible for IOA insurance Claims Management activities including: client advocacy, service and communication, problem claim resolution, data analysis and action, monitoring triggered activities, claims reviews and audits, workers compensation claim oversight, reserve analysis, unit stat and stewardship reporting, client education and consulting, sales support, litigation process management, new client onboarding, intake process support, data management and entry, and Producer communication. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity.

YEAR

DescriptionJob Description:Title: Claims Advocate – Risk ServicesFully remote | Experience/Book Focus: Commercial Auto, Trucking, Transportation, Property Cargo   Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: <a href="https://ioausa.com/locations/" rel="nofollow noopener noreferrer" target="_blank">ioausa.com/locations</a> About the Role: Responsible for IOA insurance Claims Management activities including: client advocacy, service and communication, problem claim resolution, data analysis and action, monitoring triggered activities, claims reviews and audits, workers compensation claim oversight, reserve analysis, unit stat and stewardship reporting, client education and consulting, sales support, litigation process management, new client onboarding, intake process support, data management and entry, and Producer communication.   Key Responsibilities: <ul><li>Performance Standards: Meet all production, quality, and service expectations. </li></ul><ul><li>Client Service Excellence: Deliver outstanding service by anticipating client needs and responding promptly. </li></ul><ul><li>Client Advocacy: Serve as a dedicated advocate, providing high levels of ongoing support and consultation. </li></ul><ul><li>Problem Claim Resolution: Manage complex or delayed claims to ensure timely and favorable outcomes. </li></ul><ul><li>Loss Report Analysis: Review aggravated inequity loss reports and take appropriate corrective actions. </li></ul><ul><li>Activity Monitoring: Track triggered claim activities and implement necessary follow-up actions. </li></ul><ul><li>Claims Review & Auditing: Conduct and participate in formal claims reviews and audits. </li></ul><ul><li>Workers Compensation Oversight: Monitor workers compensation claims via the IOA Claims Portal and drive them to closure. </li></ul><ul><li>Reserve Accuracy: Perform reserve analysis to ensure timely and accurate case reserves in line with best practices. </li></ul><ul><li>Carrier Relationship Management: Build and maintain strong relationships with carriers to influence positive claim outcomes. </li></ul><ul><li>Claims Mediation: Act as an intermediary between clients and carriers to facilitate effective and timely resolutions. </li></ul><ul><li>Client Education: Provide ongoing education on statute changes, state-specific procedures, and claims best practices. </li></ul><ul><li>Trend Identification & Risk Mitigation: Identify claims trends, recommend risk mitigation strategies, and collaborate with Risk Advocates. </li></ul><ul><li>Sales Support: Assist with Producer presentations and contribute to sales efforts through claims insights. </li></ul><ul><li>Reporting & Documentation: Prepare and deliver stewardship and unit stat reporting in accordance with departmental standards. </li></ul>  Ideal Candidate Qualifications: <ul><li>5+ years of claims handling experience; preferred experience in an agency advocate or liaison role </li></ul><ul><li>Licensed Insurance Adjuster or state equivalent </li></ul><ul><li>Exceptional customer service, communication, multi-tasking, organizational, delegation, and decision-making skills </li></ul><ul><li>Ability to perform large work volumes with high accuracy </li></ul><ul><li>Proficiency in MS Office (Outlook, Word, Excel) </li></ul><ul><li>High School Diploma (or equivalent) </li></ul>  What We Offer: <ul><li>Competitive salaries and bonus potential </li></ul><ul><li>Company-paid health insurance </li></ul><ul><li>Paid holidays, vacations, and sick time </li></ul><ul><li>401K with employer match </li></ul><ul><li>Employee stock plan participation </li></ul><ul><li>Professional growth and career progression opportunities </li></ul><ul><li>Respectful culture and work/family life balance </li></ul><ul><li>Community service commitment </li></ul><ul><li>Supportive teammates and a rewarding work environment </li></ul>  What to Expect (Application Process): <ul><li>30-Minute Phone Screen, Online Assessments, and Interview(s) </li></ul>Salary Rangehe expected pay range for this position is $70,000 to $95,000 per year, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Insurance Office of America

Claims Advocate - Risk Services (Trucking/Transportation)

Analysis Skills

Auditing

Best Practices

Cargo/Freight

Claims Management

Claims Processing

Consulting

Corporate Policies

Corrective Action

Customer Support/Service

Data Analysis

Data Entry

Data Management

Data Processing

Diversity

Documentation

Health Insurance

Insurance

Insurance Claims

Litigation

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

Onboarding

Problem Solving Skills

Process Management

Relationship Management

Risk

Risk Analysis

Risk Management

Sales

Sales Management

Sales Support

Service Delivery

Stewardship

Stock Purchase Plans

Time Management

Trend Analysis

Trucking

Worker's Compensation

Jobvite Talemetry Organic Easy Apply

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Leverages internal Supply Chain relationships, including Purchasing, Logistics, Warehouse, Category, and Inventory Management, to expertly coordinate and resolve complex transportation issues, enabling the agile shifting of material across the enterprise to meet evolving customer needs. People Leadership: Accountable for expertly leveraging the organization's Supply Chain Talent Management Strategy to ensure the right Supply Chain talent is recruited, developed, retained, and deployed in direct alignment with key business priorities.

Work Place Flexibility: Onsite Legal Entity: Entergy Arkansas, LLC .JOB SUMMARY/PURPOSEThe Supervisor of Warehouse Operations has primary responsibility for analyzing, demand execution, and fulfillment to ensure material readiness in meeting project commitments across the designated region. They are responsible for the cost-efficient utilization of logistic services to ensure timely delivery and receipt of materials meeting project deadlines. Responsible for the oversight of supply chain experts to manage critical supply chain and logistics functions, including material planning, inventory control, outsourcing, vendor selection, project management, and contract management. Creates integrated processes among internal functions such as Operations, Purchasing, Inventory Management, Logistics, and outside suppliers. Focuses resources on the continuous improvement of material movement across the designated region and establishes key performance metrics and benchmarks relating to supply chain planning to regularly measure actual performance against goals.Preferred office location is within the designated region. The position will require at least 25-50% travel to the field and corporate offices across the enterprise.SUMMARY JOB DUTIES<ul><li style="font-size:12pt">Safety/Human Performance: Serve as the safety leader for the team, ensuring safety remains the top priority. Leverage critical safety tools, including Close Call/Good Catch reporting, field observations, coaching, and field visits, to drive adherence to safety standards and promote positive safety behaviors. Facilitate monthly safety meetings with direct reports, effectively communicating key topics from the Safety Advisory Board. Oversee the execution of critical safety activities, such as site safety, housekeeping, required training, and field audits. Provide recommendations to enhance the safety manual policy and guarantee alignment with safety protocols. Collaborate cross-functionally to achieve established safety metrics and targets.</li><li style="font-size:12pt">Demand Execution, Fulfillment, and Logistics: Responsible for analyzing material trends, seasonality, and executing demand plans to ensure material readiness for major projects. Utilizes industry knowledge to execute demand plans by aligning purchasing, inventory, labor and logistics in order to ensure materials are available at the right time, quantity, and location. In doing so, the Supervisor utilizes expert Supply Chain knowledge to optimize inventory to meet material needs. In executing the demand plan the leader is responsible for ensuring project material needs are fulfilled by aligning with warehouses, procurement, suppliers and transportation services to ensure the cost-efficient utilization of services to ensure fulfillment. Through executing demand plans and the fulfillment of materials for projects the leader mitigates material risk in selecting and utilizing the cost efficient and timely transportation service to meet project commitments. These logistics services could encompass multiple state coordination and involve environmental services. </li><li style="font-size:12pt">Inventory & Warehouse Management:Responsible for oversight of Supply Chain experts to prioritize resources and reliably meet project deadlines, providing exceptional support to Distribution/Transmission/Generation stakeholders. Utilizes industry expertise to optimize inventory levels that ensure material availability and the fulfillment of projects. Serves as the regional materials management leader, accountable for ensuring materials are available to fulfill critical project commitments within the designated area of responsibility and mitigate material risk. Ensures capacity planning is met by matching material supply to the demand forecast of materials. Collaborates cross-functionally to sustain accurate material levels and availability to fulfill all project commitments. Ensures the optimization of warehouses and laydown areas to guarantee material accessibility.  Implements comprehensive inventory management strategies to optimize the organization's supply chain and ensure the availability of critical materials, components, and finished goods. Aid in establishing and maintaining effective inventory control procedures, including cycle counting, ABC analysis, and just-in-time (JIT) principles, to ensure the efficient use of warehouse space.</li><li style="font-size:12pt">Project Management: Coordinates with project managers and stakeholders to aid in forecasting materials requirements, executes demand plans, and mitigates potential supply chain disruptions. Utilize enterprise resource planning (ERP) systems and other tools to track materials consumption, monitor project progress, and generate comprehensive reports. Develop and implement comprehensive materials management strategies to support the successful execution of cross-functional projects within the organization. Serves as the leader to ensure material readiness to meet stakeholder project deadlines which will require collaboration and coordination across logistics, procurement, suppliers, engineering, and customers.</li><li style="font-size:12pt">Budget and Cost Prudency:Responsible for the efficient day-to-day management of the overall operations budget and associated costs within the designated area of responsibility. Provides analytical support in the development of the departmental budget and subsequently manages all assigned departmental functions within the established budget parameters. This includes close monitoring and oversight of contract labor, time and labor, as well as contract and purchase requisitions. Collaborate with leadership to assist in the annual budget development process and ensures strict adherence to the approved budget while managing all assigned departmental functions</li><li style="font-size:12pt">Customer Service:Proactively and routinely engages with all stakeholders to collaborate on demand forecasting and analyze material trends to aid in executing demand plans. Partners with stakeholders to review material readiness and cost efficiency measure are in place to meet project commitments.  Partners and interfaces across multiple stakeholder levels with Power Delivery, Capital Project, and/or Generation leadership to ensure material needs are seamlessly met for critical front-line projects. Leverages internal Supply Chain relationships, including Purchasing, Logistics, Warehouse, Category, and Inventory Management, to expertly coordinate and resolve complex transportation issues, enabling the agile shifting of material across the enterprise to meet evolving customer needs. Collaborates cross-functionally with senior leadership teams to develop and execute strategic departmental plans, driving expense reductions at each operating location, including the transparent reporting of key performance metrics. Leads the management of mission-critical projects to ensure unparalleled material readiness, coordinating with stakeholders, vendors, logistics, and other key partners to guarantee project requirements are fulfilled with the highest degree of excellence.</li><li style="font-size:12pt">Incident Response: Leads and drives best-in-class storm response performance within the designated area of responsibility, setting the standard for the organization. Executes strategic material planning and logistics strategies to support seamless storm restoration efforts. Ensures emergency outages and storm restoration material needs are consistently met, providing robust support to the Enterprise Incident Response organization. Provides hands-on oversight and directs material readiness sites and personnel during storm restoration events, which may require travel outside of the normal assigned region. Serves as the central point of coordination between the Distribution Center, Logistics, and vendors to meet critical material needs during restoration events with the highest degree of efficiency and agility.</li><li style="font-size:12pt">Partnership: This role requires a strong customer-centric mindset, who will regularly interface with multiple stakeholder groups across a large region to support mission-critical services, demand execution, material fulfillment, and logistics services. This role will collaborate closely with cross-functional teams, including Engineering, Standards, Capital Projects, Power Delivery, Generation, Facilities, Finance, Accounting, Inventory Management, Project Management, Procurement, Category Management, Environmental, and Safety, to ensure ongoing operations and customer needs are consistently met. Responsible for driving calculated engagement with internal customers, procurement partners, and vendors to guarantee material readiness across the region, which will entail expertly coordinating material to job locations to fulfill critical project deadlines.</li><li style="font-size:12pt">People Leadership: Accountable for expertly leveraging the organization's Supply Chain Talent Management Strategy to ensure the right Supply Chain talent is recruited, developed, retained, and deployed in direct alignment with key business priorities. Responsible for providing hands-on mentorship and coaching to staff across the assigned region, which may require up to 50% travel within the designated area of responsibility. Utilizes continuous improvement methodologies to guarantee staff members are comprehensively trained and developed to seamlessly support the overarching Talent strategy of the organization. Meets regularly with team members across the assigned region to drive the ongoing advancement of critical knowledge, skills, and abilities.</li><li style="font-size:12pt">Culture: Maintains the highest standards of integrity and ethical conduct at all times, ensuring full compliance with the organization's internal controls, policies, procedures, regulations, and applicable laws. Accountable through strategic supply base partnerships to expertly execute the organization's local spend objectives within the assigned region of responsibility. Cultivates a culture of transparency and integrity that operates at the pinnacle of ethical standards throughout the designated area, while adeptly aligning front-line work to advance the overarching mission and vision of the enterprise</li></ul>MINIMUM REQUIREMENTSMinimum education required of the position<ul><li style="font-size:12pt">Supply Chain Degree or Bachelor's Degree in Business, Accounting, Engineering, or related discipline or equivalent experience. </li></ul>Minimum experience required of the position<ul><li style="font-size:12pt">5 years of experience in supply chain, including materials/warehousing, purchasing, contracts or project management.</li><li style="font-size:12pt">A valid driver’s license is required for this position. In some instances, a road test, medical card, and class D license may be required.</li><li style="font-size:12pt">Some prior leadership experience (preferably in supply chain or related discipline) preferred </li></ul>Desired knowledge, skills and abilities required of the position<ul><li style="font-size:12pt">Advanced computer skills with a solid knowledge and understanding of Entergy's Corporate and T&D Maximo, and MS Toolkit applications, especially MS ACCESS and Maximo table structure and query ability is preferred.</li><li style="font-size:12pt">Ability to navigate and pull data from PowerBI</li><li style="font-size:12pt">Outstanding communication, conflict management and change management skills.</li><li style="font-size:12pt">Ability to make timely decisions that utilize available material and resources in a cost effective manner.</li><li style="font-size:12pt">Able to provide effective leadership in a team environment.</li><li style="font-size:12pt">Strong knowledge of warehouse operations and logistics.</li><li style="font-size:12pt">Strong understanding of ERP Systems and the financial transactions that effect warehouse operations. Preferred experience with Maximo.</li><li style="font-size:12pt">Some understanding of transmission/distribution materials and their application in the field.</li><li style="font-size:12pt">Demonstrated ability to supervise and lead a staff of non-exempt and/or bargaining unit employees.</li><li style="font-size:12pt">Familiar with OSHA regulations and reporting requirements. Some understanding of DOT regulations and the effects they have on logistics.</li><li style="font-size:12pt">Demonstrated ability to energize workforce in regards to safety programs.</li><li style="font-size:12pt">Some knowledge of bargaining unit contracts and the ability to interpret and follow the rules established by the contract.</li><li style="font-size:12pt">Demonstrated ability to handle multiple tasks and meet deadlines.</li><li style="font-size:12pt">Strong knowledge of interfacing departments' processes and priorities.</li></ul>This position is designated as a Safety Sensitive position and is subject to mandatory pre-employment and random drug testingPrimary Location: Arkansas-Little Rock Arkansas : Little Rock  Job Function: Corporate FLSA Status: Superinten  Relocation Option: No Relocation Offered Union description/code:   Number of Openings: 1 Req ID: 123446 Travel Percentage:Up to 25%An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.Pay Transparency Notice:Pay Transparency Nondiscrimination Provision (dol.gov)The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.WORKING CONDITIONS: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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Claims Advocate - Risk Services (Trucking/Transportation) Insurance Office of America

Supervisor, Warehouse Operations (Little Rock, Arkansas, United States) Entergy

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