Ability to: Analyze complex operational and work process issues/problems; breakdown complex operational issues into component parts and define relevant data requirements; evaluate options and alternatives based on differing assumptions and reach sound fact-based conclusions; collect, analyze, document and interpret varied data from multiple sources, using relevant statistical formulae and analytical tools; identify and utilize appropriate methods to resolve problems with data accuracy, completeness and relevance; lead and facilitate cross-functional project teams; prepare clear and concise reports, presentations and other written materials; maintain accurate records and files; use word processing, graphics and database software applicable to carrying out assigned duties; coordinate multiple projects and meet critical deadlines; apply sound professional judgment, reach independent conclusions and recommend appropriate courses of action within established policy guidelines; establish and maintain effective working relationships with executives, managers, representatives of other governmental agencies, staff, vendors, consultants, the public and others encountered in the course of the work. Knowledge of: Advanced principles, practices and methods of operations research and process engineering; methods and techniques for optimization analysis; basic principles and practices of database design and management; economic, statistical and modeling/simulation techniques, formulae and algorithms; statistical analysis and other sophisticated analytical software; principles, practices and techniques for conducting benchmarking studies; operational auditing and assessment practices and techniques; group facilitation methods and techniques; project planning and management methods and techniques; principles and practices of sound business communications.