The Director, Product Management - Customer Experience (CX) & Contact Center Technology (Global) will lead the strategy, execution, and delivery of technology products that power the global contact center ecosystem, while enabling broader end-to-end customer experience (CX) transformation. The Director will lead and orchestrate the work of cross-functional resources-including product management, service design, engineering, QA, architecture, analytics, and project management-to drive speed, quality, and measurable business value.