Associate Manager, Operations Management L3Harris TechnologiesAssociate Manager, Operations ManagementCanoga Park, CA$88,000–$164,000 / yearThis entry level management position is responsible for directing the daily activities related to the execution of technical writing to author and release planning instructions via the electronic planning system (EPS) for hardware fabrication in the factory. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
NewOperations Manager JobotOperations ManagerIrvine, CA$110,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. With a supportive team environment, meaningful autonomy, and clear paths for growth, we offer the stability of an established organization combined with the energy and impact of a close-knit engineering culture.
NewOperations Manager for Fire Alarm and Security JobotOperations Manager for Fire Alarm and SecurityLos Angeles, CA$140,000–$180,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. It has grown into one of the largest family‑operated security and fire‑protection providers in the country, serving a wide range of commercial, retail, government, corporate, and residential clients.
NewBusiness Operations Manager JobotBusiness Operations ManagerLakewood, CA$90,000–$140,000 / yearPreferred candidate will have 5 or more years of progressively responsible experience in executive support, chief of staff support, office operations, program management, consulting, communications, analysis, or a comparable executive office environment. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
International Operations Director Archer Travel Service, Inc.International Operations DirectorLos Angeles, CA$90,000–$120,000 / yearFull timeThis executive-level position reports directly to senior management and is responsible for improving operations, driving financial performance, and leading our international teams. Archer Travel is seeking an experienced International Operations Director to oversee our travel businesses in Mexico City, Madrid, and Australia.
NewVP of Operations JobotVP of OperationsSanta Ana, CA$230,000–$350,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. VP of Operations — Aerospace & Defense Manufacturing (Machining, Composites & Complex Assembly) — $220k to $280k Base + Bonus — Santa Ana, CA / Onsite — Tier 1 Aerospace Supplier.
Sales and Operations Management Trainee PenskeSales and Operations Management TraineeSun Valley, CA$3–$4 / hourFull timeWillingness to travel as necessary within the district (customers yards, close geographical area and training sites), work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Penske will introduce you to our sales processes, leading-edge technology and winning company culture through ongoing training and mentoring to help cultivate the skills and expertise you need to succeed in all aspects of our business: sales, operations, finance, customer service, technology and more.
Aerospace Operations Manager in Brea, CA Kinetic Personnel GroupAerospace Operations Manager in Brea, CABrea, CAKPG is partnering with an aerospace manufacturing company in the Brea area seeking an experienced Operations Manager to oversee manufacturing operations and drive operational efficiency across production, machining, assembly, engineering support, and continuous improvement initiatives. The Operations Manager will support day-to-day manufacturing performance while helping improve throughput, workflow optimization, production scalability, and cross-functional collaboration.
NewCentral Operations Manager Herc Rentals IncCentral Operations ManagerFoothill Ranch, CA$87,000–$105,000 / yearThe Central Operations Manager commands a team of Central Reservation Coordinators, Central Trucking Dispatchers, and a Field Service Dispatcher with dotted line reporting of pooled drivers and field service mechanics. The Central Operations Manager manages the activity in Central Trucking, Central Ordering, and Central Field Service Dispatch and well as responsibility for all costs and P&L statements for the shared cost center/ pool.
Transit Operations Training Coordinator City of GardenaTransit Operations Training CoordinatorGardena, CA$77,184–$98,520Full timeAND Five (5) years’ experience in the operation of motor coaches comparable to those operated by the City’s transportation department with a public or private transit agency and prior experience instructing adults in a formal training program, such as behind the wheel instruction and classroom instruction OR three (3) years of supervisory experience in public or private transit. Ability to develop and write training materials and design course curriculum; maintain records and prepare reports; instruct and train employees in the safe operation of Agency vehicles; and evaluate the performance of students and veteran coach operators.
Clinical Faculty Operations Manager American Career CollegeClinical Faculty Operations ManagerLos Angeles, CAAs an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship. For more than 40 years American Career College has had the privilege of educating students seeking careers in healthcare—guiding them through their transformational journey from student to caregiver.
NewOperations Manager Capstone Logistics LLCOperations ManagerOntario, CAThe ideal candidate is a proactive leader with strong analytical skills, experience in logistics or warehouse operations, and the ability to lead and develop frontline teams in a fast-paced environment. Our team fully embraces a high-performance culture, that inspires us to build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities.
Regional Operations Manager - Climate Control Sunbelt RentalsRegional Operations Manager - Climate ControlCarson, CA$81,951–$112,682.90 / yearA criminal history may have a direct, adverse, and negative relationship with your employment potentially resulting in the withdrawal of a conditional offer of employment for roles that involve direct contact with the public, handling sensitive customer and financial information, or operating vehicles and/or heavy machinery. Responsible for addressing identified areas of operational efficiencies and completing exercises relating to: safety, health, vehicles, underperforming fleet, team member changes, and other similar tasks.
NewDirector of Operations UlineDirector of OperationsOntario, CA$300,000–$375,000 / yearFull timeBuild, develop and lead a team of 700+ employees, including senior leaders, with a focus on performance, accountability and long-term talent development. Strong background in operational leadership, performance management and data-driven decision making in a fast-paced, high-performance environment.
NewFixed Route Operations Manager MV TransportationFixed Route Operations ManagerCarson, CA$100,500–$111,500Coordinate, attend, and help organize all revenue service assignments, including full operational support for major special events (MLB, NFL, NBA, concerts, and large community events). The Operations Manager plays a critical role in service reliability, workforce management, customer satisfaction, and operational performance.
NewOperations Manager MV TransportationOperations ManagerLos Angeles, CA$69,000–$77,000Responsibilities: MV Transportation is seeking an Operations Manager will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
Operations Manager United RentalsOperations ManagerDowney, CA$76,820–$115,230 / yearThe actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability. We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family.
NewDeputy Director, Jobs Operations (CA) Best Buddies InternationalDeputy Director, Jobs Operations (CA)Long Beach, CA$60,000–$61,000 / yearBest Buddies International is a nonprofit 501(c)(3) organization dedicated to establishing a global volunteer movement that creates opportunities for one-to-one friendships, integrated employment, leadership development, inclusive living, and family support for individuals with intellectual and developmental disabilities (IDD). This role serves as the primary point of contact for contractors and government agencies, ensures accurate billing and invoicing for all eligible services, and supports employment staff as needed.
Manager II, Project Management Office MetroLINKManager II, Project Management OfficePomona, California$102,793–$159,329 / yearFull timeThe Manager II, Project Management Office (PMO) serves as the Project Controls Manager, overseeing the development of cash flow forecasts, project status reporting, schedule management and risk management across individual capital projects and the overall project portfolio. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.).
Retail Service and Operations Manager Goodwill Southern CaliforniaRetail Service and Operations ManagerSanta Monica, CAUnder the direction of the Site Manager, this role ensures seamless operations, outstanding customer and donor experiences, and strong team performance — all while advancing our mission of Transforming Lives Through the Power of Work. Goodwill Southern California is seeking a Retail Service & Operations Manager to help lead one of our retail stores, boutiques, or attended donation centers.
Senior Manager, Medical Affairs Operations - Remote Agios PharmaceuticalsSenior Manager, Medical Affairs Operations - RemoteLos Angeles, CARemote$131,035–$196,553 / yearManage the execution of Agios’ patient advocacy conference plans for PK deficiency, thalassemia, and sickle cell disease; participate in cross-functional planning meetings; obtain compliance approval for related materials; and attend virtual and in-person conferences, when needed. Provide operational and project management support to the US patient advocacy team, ensuring smooth day-to-day coordination across priorities, stakeholders, and deliverables, and flex to support various other functions within Medical Affairs as needs arise.
NewOperations Dock Supervisor Forward AirOperations Dock SupervisorCompton, CA$70,304–$71,500 / yearThe Operations Supervisor will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services.
Vice President of Operations (West Coast) Mitchell MartinVice President of Operations (West Coast)Los Angeles, CA$175,000–$220,000 / yearBy applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Vice President of Operations (West Coast) - Los Angeles, CA (Onsite) - Full Time - $175,000-$220,000 Per Year.
NewSenior Manager, Marketing and Operations CriblSenior Manager, Marketing and OperationsLos Angeles, CA$145,000–$228,000 / yearThe role is designed for a leader who can step into day-to-day operational work where needed, while also building the team’s capabilities across campaign operations, lifecycle/routing, reporting, data hygiene, attribution, and workflow automation. The right candidate will help shift Marketing Operations from a primarily reactive support model to a more proactive operating partner by improving how work is prioritized, documented, scaled, and supported across the organization.
NewOperations Supervisor MV TransportationOperations SupervisorGlendale, CA$27.18The Operations Supervisor will directly oversee the Dispatch area and the activities of the bus control office and road supervision and will assist with the oversight of operators subsequent to the direction of the General Manager and the Operations Manager. The Operations Supervisor will review all logs and paperwork from the bus controller office, ensure all Driver and Supervisor shifts are covered, ridership equipment availability, and will ensure daily operating performance and safety on all routes.
NewOperations Supervisor - Aerospace / Manufacturing Consolidated Precision ProductsOperations Supervisor - Aerospace / ManufacturingCudahy, CA$90,000–$120,000Consolidated Precision Products (CPP) is an industry-leading manufacturer of highly engineered components and sub-assemblies, supplying the commercial aerospace, military and industrial markets with small-to-large “function critical” products. Responsible for driving a culture of safety in your business unit, putting safety first, and utilizing stand up meetings, safety talks, and other means to communicate and set expectations with employees, driving accountability and excellence in all facets of safety.
NewDirector, M&A Procurement Operations Strategy KPMGDirector, M&A Procurement Operations StrategyLos Angeles, CA$176,320–$433,090 / yearCreate insights related to the clients strategic and financial ambitions, including identifying the underlying value proposition and challenging the clients working capital/cash flow objectives through structured data analyses, identification of operational risks and driving efficiencies. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
Senior Manager, Commercial Training, Commercial Operations and Analytics Agios PharmaceuticalsSenior Manager, Commercial Training, Commercial Operations and AnalyticsLos Angeles, CA$131,035–$196,553 / yearDesign, develop, deliver, and maintain training programs and assets – including learning materials, facilitator guides, eLearning modules, workshops, job aids, onboarding resources, and learner communications – for Market Access and Commercial Sales teams, with a primary focus on Patient Support Managers, Clinical Nurse Educators, Field Reimbursement Managers, and Payer teams. Own end-to-end execution of major training moments – new hire classes, National Sales Meetings, POA meetings, workshops, and training events – including planning, vendor coordination, logistics, materials, attendee communications, and on-site delivery across multiple stakeholders and time zones.
NewOperations and Safety Manager MV TransportationOperations and Safety ManagerCarson, NVProvide and/or manage classroom and behind the wheel instruction according to corporate and client specifications in all aspects of vehicle operation in the course of passenger transportation, including defensive driving, service area familiarization, passenger loading, unloading and securement, proper manifest documentation, use of on-board equipment, accident and emergency procedures, dispatch and radio communications, and passenger sensitivity. Review all vehicular, passenger and employee accidents/incidents for determination of cause and preventability, identifying potential trends to be addressed in future training efforts as well as ensuring that retraining and safety points are assessed according to company policy.
Associate Director, Forecasting & Performance Analytics, Commercial Operations & Analytics - Remote Agios PharmaceuticalsAssociate Director, Forecasting & Performance Analytics, Commercial Operations & Analytics - RemoteLos Angeles, CARemote$153,541–$230,312 / yearThe current base salary range for this position is expected to be between $153,541 and $230,312 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators. Build, maintain, and evolve operational, unit-based forecasts across the portfolio – demand, revenue, and patient-based models – including scenario planning and risk and opportunity assessments for multiple launches and in-line products.
NewOperations Supervisor United RentalsOperations SupervisorTorrance, CA$33.50–$50.25 / hourBy working closely with the Branch Manager, you will provide the supervision needed to ensure safety, branch metric performance and Rental Flow efficiency, while contributing world-class sales and customer service support. Support all aspects of sales and customer service to ensure world class service and operational excellence, including processing rental quotations, reservations and contracts in compliance with company policies and procedures.
Director, Marketing Operations - Remote LoftwareDirector, Marketing Operations - RemoteLos Angeles, CARemoteThis role is responsible for developing and executing efficient marketing processes, implementing and managing marketing technology, and analyzing marketing performance to drive measurable results and being an individual contributor by owning Marketo and 6Sense day to day. If you possess a deep understanding of marketing technologies and data-driven decision-making, and a passion for leading marketing operations within a dynamic, fast-growing organization, we invite you to apply for the Director, Marketing Operations role at Loftware.
NewOperations Category Lead, e-Commerce Goodwill Southern CaliforniaOperations Category Lead, e-CommerceSan Fernando, CAThe Operations Category Lead assists the e-Commerce Supervisor and Department Leads in the efficient operation of Goodwill SoCal’s production activities within an assigned category by providing day-to-day operational oversight of Associates. Maintains working knowledge of assigned category level e-commerce operations workflows, including order processing, shipping, and fulfillment activities.
Front Desk Operations Supervisor Marriott Vacations WorldwideFront Desk Operations SupervisorNewport Coast, CAActively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Night Operations Supervisor United RentalsNight Operations SupervisorIrvine, CA$33.50–$50.25 / hourBy working closely with the Branch Manager, you will provide the supervision needed to ensure safety, branch metric performance and Rental Flow efficiency, while contributing world-class sales and customer service support. Support all aspects of sales and customer service to ensure world class service and operational excellence, including processing rental quotations, reservations and contracts in compliance with company policies and procedures.
NewDirector of Property Manager JobotDirector of Property ManagerLos Angeles, CA$150,000–$180,000 / yearAutonomous Accounts Payable: Deploy automated accounting agents—including PredictAP (for proprietary AI line-item invoice coding and active work order ingestion), Factura.ai, and AvidXchange—to ingest, code, and audit invoices against active work orders natively, allowing the portfolio to expand significantly without a linear increase in manual AP headcount. Leasing & Front-Office Automation: Deploy conversational, multilingual bots such as AppFolio Realm-X Leasing Performer and MeetElise (EliseAI) for omnichannel auto-scheduling to instantly engage, pre-qualify, and schedule leasing leads 24/7 during off-hours, maximizing high-intent tenant traffic without burdening on-site teams.
Assistant Director, Business Information Security Officer MetroLINKAssistant Director, Business Information Security OfficerLos Angeles, California$129,971–$201,455 / yearFull timeThe Southern California Regional Rail Authority (SCRRA), operator of the METROLINK Commuter Rail System, is seeking a Assistant Director, Business Information Security Officer (BISO) who will understand the key assets and processes, define and evolve cybersecurity strategy, identify and evaluate risks and controls, and suggest incremental controls or risk mitigation strategies where necessary. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.).
NewTeam Captain On Field Operations DICK'S Sporting GoodsTeam Captain On Field OperationsEl Segundo, CA$52,500–$66,500 / yearIncludes developing effective schedules for direct reports and making adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives. When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
NewArea Property Manager ( Residential ) JobotArea Property Manager ( Residential )Los Angeles, CA$65,000–$70,000 / yearFor a high-performing manager, the bonus structure adds substantial earning potential: Leasing & Renewal Incentives (Paid Monthly): Earn $175 per new lease and $350 for every 12-month lease renewal completed. The Area Manager is a "boots-on-the-ground," multi-site Property Manager responsible for the daily operational success, leasing, and physical upkeep of a local cluster of 3 to 6 small buildings, totaling approximately 150 to 200 units.
NewDirector of Finance and Accounting JobotDirector of Finance and AccountingMission Viejo, CA$150,000–$210,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Through a combination of strategic programs, collaborative partnerships, and responsible resource management, the organization works to strengthen communities and drive sustainable outcomes.
NewTax Manager JobotTax ManagerHawthorne, CA$55–$70 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. You will be responsible for ensuring compliance with federal, state, and local tax laws, preparing and reviewing tax returns, and providing expert tax advice to support our strategic decision-making process.
NewHybrid International Tax Manager JobotHybrid International Tax ManagerLos Angeles, CA$160,000–$200,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our new team member will be responsible for managing various aspects of international taxation, including but not limited to, tax compliance, tax planning, and tax accounting.
Director, SMB Sales & Account Management - Remote MotiveDirector, SMB Sales & Account Management - RemoteLos Angeles, CARemote$198,000–$301,000 / yearMotive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Motive is seeking a Director of SMB Expansion Sales & Account Management to drive growth across our existing small and medium-sized customer base through outbound sales, while also reducing churn among escalated accounts at risk of cancellation or contraction.
NewManager, SAP Transportation Management (TM) KPMGManager, SAP Transportation Management (TM)Los Angeles, CA$145,350–$253,230 / yearIf you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation.
NewDirector of Revenue Management Viceroy Santa MonicaDirector of Revenue ManagementSanta Monica, CACompensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
NewOperations Associate I, e-Commerce Goodwill Southern CaliforniaOperations Associate I, e-CommerceLos Angeles, CAJoin our mission to transform lives through the power of work — while growing your career with a purpose-driven retail organization making a lasting impact in Southern California communities. You will be part of a growing e-commerce team that is focused on growing direct-to-consumer sales and improving the web shopping experience.
NewLead Veterinarian ASPCALead VeterinarianLos Angeles, CA$169,500–$179,500 / yearThe ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. As a member of the management team, you will help deliver key CM objectives: lead a happy, high-functioning team, ensure every patient receives the highest-quality care with minimal fear and stress, and deliver outstanding client experiences to maximize the ASPCA’s impact in the community.
A/R Management Director SarnovaA/R Management DirectorLos Angeles, CAThe Director of A/R Management is responsible for leading and managing all revenue cycles related to outstanding insurance accounts receivable, insurance denials and appeals processes to ensure timely and accurate collections to maximize reimbursement. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle.
Senior Manager, Management Consulting bdo consultingSenior Manager, Management ConsultingLos Angeles, CA$140,000–$200,000 / yearExperience with project management, change management, stakeholder management, gap analysis, process design, workflow analysis, organization design and development, lean concepts, documentation and testing of new business capabilities and tools, business cases and identification and reporting of opportunities, preferred. In this role, the Senior Manager, Management Consulting is charged with managing teams of professionals through all potential project stages of diagnostic, planning, solution design and solution delivery to include managing engagement economics, accurate status reporting, quality control and legal risks to the Firm.
Senior Director, Mid-Market Sales & Account Management - Remote MotiveSenior Director, Mid-Market Sales & Account Management - RemoteLos Angeles, CARemoteMotive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Collaborate with Product, Sales, Onboarding, and Strategy leaders to identify customer needs, influence roadmap decisions, and design cohesive sales programs, incentive plans, and GTM strategies that connect across global functions for a seamless customer journey.