Responsibilities include referral management support, patient portal workflows, access center mailboxes, voicemail management, manual outbound outreach, pending work queues, patient and field escalations, patient compliments, APS services, paid media lead support, and operational onboarding of new client agreements. The Senior Regional Manager serves as a key operational partner to Field Operations, Sales, Workforce Management, Training, Quality, IT, Innovation, Revenue Cycle, Patient Experience, Marketing, and AMT leadership to ensure alignment between patient access objectives, business priorities, and operational execution.