Provides full customer support, including forgotten passwords, one-time passcodes or other security methods, installation and/or reinstallation of product software or device drivers, file testing assistance, client training, and related support across department contact points such as phone, email, KACE, and system platforms. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor''s legal duty to furnish information.