Bachelors degree in in Engineering, Computer Science, Supply Chain, or related field 10+ years of progressive experience in supply chain operations, enterprise systems, or business operations 5+ years in a people leadership role with demonstrated success managing global, cross-functional teams Deep experience with enterprise application support environments and core operations business processes (Order-to-Cash, Procure-to-Pay, or equivalent) Proven ability to build and execute multi-year operational strategy in a fast-paced, high-stakes environment Demonstrated success influencing without authority across technical and business organizations at the senior level Strong analytical mindset with the ability to translate data and operational signals into confident business decisions Clear, compelling communicator - comfortable presenting complex topics to executive audiences Executive presence and a track record of elevating cross-functional team performance through vision and trust Customer obsession - proven history of improving partner and end-user experience through operational decisions Hands-on experience applying AI/ML or automation to operations, analytics, or predictive support models Proficiency with SAP ECC, S/4HANA, or equivalent enterprise ERP platforms Background in NPI or large-scale product launch readiness in a global company Master's degree in Engineering, Computer Science, Supply Chain, or related field; MBA a plus PMP, Six Sigma, or equivalent program / quality management certification. Define and track leading and lagging KPIs that connect support health to business outcomes, presenting insights to senior leadership with clarity and confidence Continuous Improvement & Innovation: Champion a culture of learning across the team - converting post-ops insights from NPI events and support incidents into systemic process and quality improvements.