Supervisor, Contact Center NH (Hybrid Schedule) Eversource EnergySupervisor, Contact Center NH (Hybrid Schedule)Manchester, New HampshireLeads a team of approximately 15 Residential or Business Customer Service Representatives in delivering high quality service to Eversource customers, ensuring that every customer is delighted during every interaction while creating an environment that fosters teamwork and accountability. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs.
Call Center Representative (Onsite) Waste ConnectionsCall Center Representative (Onsite)Westborough, MAInteracting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
Manager of Member and Provider Service Well Sense Health Plan IncManager of Member and Provider ServiceMA$69,500–$101,000 / yearThe ideal candidate will demonstrate strong leadership, effective coaching abilities, excellent customer service instincts, and a genuine desire to support team members in developing their career paths. Leadership & Team Development: Lead, coach, and motivate supervisors and service staff-40-70 indirect reports-to deliver high-quality, timely, and accurate service.
NewCall Center Operator II Mass General BrighamCall Center Operator IIBoston, MassachusettsThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission.
NewCall Center Representative - Full Time - 38 Hours SolutionHealthCall Center Representative - Full Time - 38 HoursNashua, New HampshireAnchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. This role requires professionalism, accuracy, and the ability to stay calm under pressure while supporting the daily communication needs of the organization.
Call Center Rep Level I UCHC | Upham's Corner Health CenterCall Center Rep Level IBoston, MA$18–$25 / hourThe Representative follows all call and walk-in protocols as trained, including appropriate greeting, answering and handling of calls and/or walk-ins, patient identification, demographic, account, and insurance verification, PCP assignment, appointment history review and scheduling protocols, telephone encounter documentation, and accurate and complete data entry and documentation in all computer systems, including the Electronic Medical Record (EMR) system. Administratively triage patients presenting with an urgent need for an appointment and interface with the Triage Nurse and/or Urgent Care clinical staff on scheduling a Urgent Care, Same Day appointment, or transfer to a nurse regarding advice to go to the Emergency Room, discharge planning and/or critical results.
Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $22/hr Fallon HealthCall Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $22/hrWorcester, MassachusettsRemoteMember Service Representatives are the primary liaison for our members to obtain the information or support they need As such, our representatives are expected to fully understand member/ provider needs, and within corporate/ department policies, take whatever action is necessary to fully satisfy the inquiry. Member Services has proven to be a launching pad of development that has translated into long term careers with advancement opportunities throughout the company in a number of different key area’s such as; Sales and Marketing, Provider Relations, Care Services, Pharmacy and other functions of the operation.
Patient Experience Representative- ORL Call Center Boston Children's HospitalPatient Experience Representative- ORL Call CenterBoston, MAWorks under close supervision to provide administrative and customer service support within the Call Center, ensuring a positive patient and family experience through efficient coordination of scheduling, registration, and service-related inquiries. This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).
Outbound Call Center - $20/hr - hybrid/remote Fallon HealthOutbound Call Center - $20/hr - hybrid/remoteWorcester, MA, MassachusettsRemoteToday, guided by our mission of improving health and inspiring hope, we strive to be the leading provider of government-sponsored health insurance programs—including Medicare, Medicaid, and PACE (Program of All-Inclusive Care for the Elderly)— in the region. Working from a script, asks both open-ended and closed ended questions of members in order to capture information such as why the member joined Fallon, how satisfied the member is with Fallon and why the member left Fallon.
Call Center Rep Tufts MedicineCall Center RepBoston, MA$17–$20.77 / hourResearches self-pay credit balances and prepare for check refunds, refund of credit card payments through current system as required or transfer payments to other open accounts per hospital procedure. In addition, this role focuses on performing the following Customer Service duties: Guides the patient through the healthcare system and works to overcome obstacles that are in the way of the patient receiving the care and treatment they require.
Customer Care Representative The Panther GroupCustomer Care RepresentativeE Boston, MAThe CSR will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests. Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.
Office-Based Addiction Treatment RN Primary Care Hybrid Beth Israel Lahey HealthOffice-Based Addiction Treatment RN Primary Care HybridQuincy, MassachusettsIn this role, you will play a key part in delivering compassionate, patient-centered care to individuals receiving treatment for substance use disorders, collaborating closely with primary care providers and interdisciplinary teams. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
Retail Associate - Skin Care Coach - Boston-PART-TIME skoahRetail Associate - Skin Care Coach - Boston-PART-TIMEBoston, MAWe are looking for passionate and energetic Retail Associates (Skin Care Coaches) to join our growing team! skoah skin klinik® is expanding fast and can offer career advancement opportunities for individuals who are eager to learn and challenge themselves daily to exceed expectations. Skin Care Coaches coach our guests into a personalized skin care training program and support our Skin Care Trainers (estheticians) throughout the day.
Urgent Care Advanced Practice Provider (NP/PA) Beth Israel Lahey HealthUrgent Care Advanced Practice Provider (NP/PA)Danvers, MassachusettsUnder the general direction of a collaborating primary care physician, responsible for providing preventative patient care in addition to assessing acute and chronic patient illnesses, planning and providing treatment programs and seeking consultation or referral as necessary. Individual must be dedicated to the delivery of outstanding care and customer service to patients and their families; have excellent interpersonal skills and have the ability to function autonomously in the care of challenging patients.
Patient Care Technician (PCT) - Stoneman 5, Med/Surg (Full Time) Beth Israel Lahey HealthPatient Care Technician (PCT) - Stoneman 5, Med/Surg (Full Time)Boston, MassachusettsOral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
Registered Nurse - HCA Primary Care (Part Time) Beth Israel Lahey HealthRegistered Nurse - HCA Primary Care (Part Time)Boston, MassachusettsClose work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity > 20 feet, Visual clarity 5 minutes, Repetition crouch(>2 times/minutes), Power Grasping using both hands, Fine Manipulation using both hands, Pushing/Pulling using both hands, Keyboard use, Reaching-above shoulder height, Reaching-below shoulder height, Lifting and carrying items weighing up to 50 lbs, Pull up and/or reposition patient weighing up to 100 pounds without assistance, Pull up and/or reposition patient weighing up to 250 pounds with assistance, Pushing items weighing up to 50 lbs, Push a wheelchair or wheeled bed containing a patient weighing up to 250 pounds, with assistance. + In collaboration with the healthcare team and PCP, participates in the coordination of care and on-going management of patients with stable chronic diseases by developing shared care plans, performing medication reconciliation, processing prescription renewals, performing symptom assessments, and coordinating VNA referrals.
Client Care Specialist - Veterinary Hospital MSPCA-Angell CareersClient Care Specialist - Veterinary HospitalBoston, MassachusettsClient Care Specialist (CCS) - Veterinary Hospital - Full Time 32-40 hrs/week schedule options - Varying shifts including weekends and holidays (one weekend day required) . You’re the first person pet owners meet during some of their most emotional moments — and the steady, compassionate presence that helps them feel supported from the moment they walk through our doors.
Client Care Specialist - Angell West Part Time MSPCA-Angell CareersClient Care Specialist - Angell West Part TimeWaltham, MassachusettsYou’re the first person pet owners meet during some of their most emotional moments — and the steady, compassionate presence that helps them feel supported from the moment they walk through our doors. Client Care Specialist (CCS) - Veterinary Hospital - Part Time, 2nd shift and weekend hours, occasional other shifts may be needed, rotating holidays .
Patient Care Technician-Inpatient Hematology/Oncology Full Time Beth Israel Lahey HealthPatient Care Technician-Inpatient Hematology/Oncology Full TimeBoston, MassachusettsOral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
Patient Care Technician-Inpatient Oncology Per Diem Beth Israel Lahey HealthPatient Care Technician-Inpatient Oncology Per DiemBoston, MassachusettsOral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.