The General Manager is responsible for all aspects of MRO operations and delivery, and is directly responsible for the organization’s Operations, Quality, Engineering, EHS, Continuous Improvement, Materials, Customer Service, and Facilities with supporting partnerships with Human Resources and Finance. . Key performance metrics include, but are not limited to sales, earnings before interest & tax (EBIT), on-time delivery (OTD), turnaround time (TAT), cost per hour (CPH), net inventory turns (NITO), capital expenditure (CAPEX), and market feedback analysis (MFA). .