Specialized Skills: Ability to lead large multi-functional teams with little direction or oversight Comfortable working with aggressive goals and balancing conflicting priorities in a fluid environment Strong empathy for customers and a passion for client retention, revenue and growth Ability to manage influence through collaboration, persuasion, negotiation, and consensus building · Excellent collaboration and communications skills including C-Level presentation skills Analytical and process-oriented mindset Up to date with modern technologies & tools for managing lending operations Enthusiastic and creative leader with the ability to inspire others Strong organization and planning skills Extensive expertise in staff training, development and team building Solid understanding of business contracting · Clear understanding and successful execution of change management concepts A change agent in operational processes with an innovative mind-set Extensive working knowledge of PC Systems, including MS Word, Excel, PowerPoint, Visio, etc. · Focus on continuous business improvement by developing meaningful performance metrics, analyzing results, implementing program enhancements, and providing services that create value (e.g., increase revenue, reduce costs, or improve experience) for OLS and its clients.