You should be comfortable working autonomously in Ubuntu environments, troubleshooting hardware, networking, containers, virtual machines, and GPU workloads, and clearly communicating your findings and proposed solutions to both technical and non-technical audiences. You’ll be the engineering resource our L1 support team relies on when tickets become complex, investigating and resolving issues across the full infrastructure stack—including hardware, BIOS and firmware, networking, Ubuntu, Docker, NVIDIA CUDA and GPUs, and KVM virtual machines.