Support the sales team with administrative needs throughout the customer lifecycle Complete required RFP documentation and assist with contract renewals Respond to administrative customer requests, including billing updates, site contacts, access requirements, and contract copies Screen inbound sales leads, verify customer information, and route qualified opportunities to the appropriate Account Executive Prepare account handoff information and new-client welcome communications Identify potential network and multi-location account opportunities Partner with Accounts Receivable to help resolve invoicing issues Close completed customer service and replacement work orders Organize and group work orders by ZIP code to support more efficient scheduling Help coordinate customer service work orders, replacement work orders, and care calls Maintain Neat Truck documentation and process receiving or credit requests Track overtime payroll records and assist with recurring administrative processing Set up purchase orders and support local purchasing, inventory, and pricing needs Assist with new-account setup and verify that required customer paperwork is complete Coordinate customer badging and site-access requirements Maintain fleet and company vehicle records Create purchase orders for vehicle rentals and tolls Schedule vehicle maintenance and body work Provide additional administrative support to branch leadership as needed. Experience in administrative support, sales administration, operations coordination, office management, or a similar role Strong organizational skills and attention to detail Ability to manage multiple priorities, deadlines, and requests from different teams Consistent follow-through and a strong sense of ownership Clear and professional written and verbal communication Comfortable communicating with customers and internal team members Ability to learn new systems, processes, and terminology Strong computer skills and confidence working with customer records and administrative systems Experience with a CRM, work-order system, payroll platform, or purchasing process is a plus Ability to recognize missing or inaccurate information and take action to resolve it A service-minded approach and willingness to step in where support is needed Comfortable working independently while staying connected to a broader team.