Massapequa Park, NY30+ days ago
Key Responsibilities Deliver outstanding customer service that drives repeat business (B2B) and word-of-mouth referrals (B2C) Educate opticians and accounts on products, pricing, and promotions to increase sales and engagement Assist patients by directing them to appropriate optical accounts for their eyewear needs Maintain strong product knowledge, including frames, lenses, coatings, and basic insurance information Support merchandising efforts, including inventory tracking and display organization Follow up with clients regarding orders, shipping/tracking, and overall satisfaction Collaborate with internal team members to improve workflow and strengthen account relationships Contribute to a positive, efficient, and team-oriented work environment Qualifications Previous experience in optical, retail sales, medical office, or customer-facing roles preferred Strong communication and relationship-building skills Comfortable working toward sales goals and upselling in a customer-focused manner Professional demeanor with a positive and energetic attitude Ability to multitask and stay organized in a fast-paced environment Basic computer proficiency Licensing not required; training will be provided What Success Looks Like High levels of patient and account satisfaction, reflected in positive feedback and reviews Growth in eyewear sales, repeat business, and account engagement A welcoming, efficient, and professional presence Ability to recommend products that align with both visual needs and budget considerations You will work closely with optical accounts while also assisting patients, contributing directly to revenue growth and client satisfaction.