Key Responsibilities: Provide functional and technical expertise for the Order Management systems and other related projects/initiatives, ensuring that capabilities, limitations, and risks are effectively communicated to the teams Coordinate with IT on system enhancements and testing for SAP and other order management systems Identify and lead continuous improvement efforts and implement process changes that create resource capacity or cost savings by collaborating with cross-functional teams across the supply chain including Customer Care, Distribution, Planning, Sales, and Marketing Management of Global Customer Service continuous education program defining training requirements for Customer Service roles and ensuring compliance. Your qualifications Required: Bachelor's Degree or equivalent business experience required 5+ years' experience in Customer Service, Distribution, Logistics, or related field Experience in SAP systems and processes Experience in SFDC systems and processes Self-starter with ability to work with little work direction Ability to troubleshoot complex issues, set priorities, and manage projects Strong communication and collaboration skills, specifically in a training environment Preferred: 3+ years' experience in SAP systems and processes 3+ years' experience in SFDC systems and processes Knowledge and previous application of Continuous Improvement and/or LEAN principles Health Care industry experience preferred.