Location Requirement: This is a remote role; however, candidates must reside within 25 miles of one of our branch locations in the following states: Connecticut, Florida, Georgia, Maryland, Massachusetts, New Hampshire, New Jersey, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia. Monitors Jira queues to identify and distribute request to appropriate users, including but not limited to: customer work order submissions, customer account modifications, customer inquiries, work order and/or frequency modifications.