Provides customer service to job applicants, employees, and members of other work teams; responds to basic or routine employee/public questions and requests for info including employment verifications and coordinates response with other HR employees when needed; answers phones, directs calls, and handles in person inquiries; provides general office support to a variety of individuals, mainly the Exceptional Services focus area; creates and maintains a variety of files and records, including electronic records; orders supplies, business cards, and various other resources, maintaining inventory and tracking as needed; sorts and distributes mail, faxes, copies, and scanning being mindful of confidentiality and ensuring items are directed to the correct individual or team; creates documents and forms using a variety of software tools; enters data into systems and pulls routine reports and data to support the work of other team members; supports the new hire process in the completion of a variety of employment records such as the form I-9 and creating ID badges with the correct location access assignments; provides basic support for copiers and other office equipment and coordinates requests for more advanced service from a vendor. Completes special projects and cross trains with other members of the team to provide back-up support where needed; tracks various records and activities and may be responsible for recurring tasks or projects such as coordinating monthly service awards, payment of routine invoices, entering safety incidents into tracking tools, scheduling job interviews, or other assignments supporting a specialized area.