Ft Dix, New Jersey21 days ago
Computer literacy including skill to operate word processing, spreadsheet, Internet, and service order applications; • Ability to communicate effectively orally and in writing, and to respond to questions from vendors, customers, management, and others; • Ability to build effective working relationships with staff, customers, and others; • Follow organized, structured procedures to provide services to serve customer and identify best alternative solutions to problems; • Ability to compile, code, categorize, calculate and verify information with attention to accuracy and detail. 1. *Observe, receive, obtain, and document information from multiple sources, with focus on customer service; 2. *Research complaints and recommend resolutions; 3. *Translate oral information from the client accurately into work order software; 4. *Identify, organize, plan, and prioritize requirements of maintenance and repairs; 5. *Relay work orders, messages, and information to others by phone, 2-way radio, written form, e-mail, and in person; 6. *Create, coordinate and track service orders to ensure work is authorized and meets time requirements; 7.