Tallahassee, FL4 days ago
4+ years of experience working in Subscription Management, Order-to-Cash, Revenue Operations, or related functions within a technology, SaaS, or marketplace company; - Deep functional knowledge of subscription lifecycle processes including offer and plan configuration, subscription activation, billing and collections, entitlement management, renewals, upgrades, downgrades, and cancellations; - Hands-on experience with subscription and billing platforms such as Zuora, Recurly, Chargebee, Stripe Billing, Salesforce CPQ, or similar enterprise subscription management solutions; - Strong understanding of subscription billing models including flat-rate, tiered, usage-based or metered, and hybrid pricing structures; - Familiarity with revenue recognition principles such as ASC 606 and understanding of how subscription lifecycle events impact revenue schedules; - Experience working in highly cross-functional environments alongside Product, Engineering, Finance, and Operations stakeholders; - Strong analytical and problem-solving skills with the ability to map complex business processes into scalable operational solutions; - Comfort working with data and validating subscription and billing records to support reconciliation, troubleshooting, and reporting activities; - Strong written and verbal communication skills with the ability to influence both business and technical stakeholders; - Upper-intermediate English level. - Experience working in high-volume marketplace or e-commerce subscription environments; - Familiarity with ERP systems such as Workday, NetSuite, or SAP and their integration with subscription platforms; - Knowledge of payment processing ecosystems, including payment gateways, PCI compliance, and payment method management; - Experience with subscription analytics, churn analysis, cohort analysis, or customer lifetime value modeling; - Background in operational excellence or process improvement methodologies such as Lean or Six Sigma.