Cryocoolers, Cryogenic Refrigerators, Cryogenics, Cryogenic Systems, Cryogenic Testing, Cryostats, Customer Support, Customer Support Training, Customer Technical Support, Detail-Oriented, Field Service Engineering, Field Services, Industrial Maintenance, Interpersonal Communication, Microsoft Office, Project Organization, Salesforce Field Service Lightning, Spare Parts Management, Team Communication, Technical Problem-Solving, Vacuum Pumps, Vacuum Systems Education & Experience: This role serves as a technical expert and escalation point, working cross-functionally with Engineering, Manufacturing, Quality, and Supply Chain to deliver high-quality, timely service solutions and drive continuous product and process improvements.