The Role in Action Customer Experience The master of storytelling, connect with customers and understand their needs and projecting products into their world Craft the exceptional and personalized customer journey with Aesop's unique approach, from a warm welcome and genuine engagement to thoughtful product demonstrations and regimen building Confidently lead customers to the sink/fragrance area with their hands, body and words and demonstrates recommended products on the customer's hand Ensure a memorable departure and build lasting relationship, through attentive service, offer full regimens to provided samples and conclude the interaction with a warm invitation to return Embody Aesops values in all actions, seeking support for continuous improvement. Since 2023, Aesop has been part of the LOréal Groupe, founded in 1909 by Eugene Schueller and is home to 37 global brands including Kiehl's, Lancôme, SkinCeuticals, Nyx, YSL and LOréal Paris; presenting wide-ranging opportunities for long-term career growth.