Skill in: Assigning and reviewing work performance of others; using office machines, and automated systems; communicating effectively in both English and Spanish, verbally and in writing, with patrons, coworkers, community organizations, and other stakeholders; providing effective customer-oriented service; handling irate patrons and tense situations; establishing and maintaining effective relationships with Spanish-speaking patrons and community partners; following written instructions; developing and delivering engaging Spanish-language programs, presentations, workshops, and outreach activities. Work Environment: The usual and customary methods of performing the job's functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity; generally the job requires 60% sitting, 20% walking and 20% standing; working at a computer monitor for extended periods required; the job is performed under minimal temperature variations and in a generally hazard free environment and may have risk of exposure to communicable diseases.