Qualify customer needs such as truck type, body requirements, application, usage, budget, and timelineAccurately log all customer interactions in the RM systemAppointment Setting & Sales SupportSchedule appointments for sales representatives with qualified prospectsConfirm appointments and ensure customers are prepared with required informationCommunicate customer needs and expectations clearly to the sales teamSupport sales reps with follow-up communication before and after appointmentsRM & Administrative DutiesMaintain clean, accurate, and up-to-date RM recordsTrack lead sources and follow-up activityAssist with customer satisfaction calls and post-sale follow-upsSupport basic reporting on lead volume, appointments set, and conversion metricsCustomer ServiceProvide professional, courteous communication at all timesAnswer general questions about truck bodies, equipment options, lead times, and processesResolve or escalate customer concerns as neededRepresent the company brand positively with customersQualificationsRequiredHigh school diploma or equivalent3+ years of experience in BDC, call center, inside sales, or customer service (automotive or commercial preferred)Strong phone and written communication skillsAbility to manage multiple leads and tasks simultaneouslyBasic computer proficiency and experience with CRM systemsPreferredFamiliar with truck equipment, commercial vehicles, or fleet salesKnowledge of truck bodies, upfitting, or vocational truck applicationsSales-oriented mindset with a customer-service approachKey Skills & CompetenciesProfessional phone presenceStrong listening and needs-assessment skillsTime management and follow-up disciplineDetail-oriented and organizedComfortable working in a fast-paced, goal-driven environment Key ResponsibilitiesLead Management & Customer EngagementRespond promptly to inbound phone calls, emails, website inquiries, and digital leads related to truck equipment and upfitsMake outbound follow-up calls to prospects, past customers, and leads generated by marketing campaigns.