For the Colgate account, the OKAM additionally assumes commercial responsibilities, including developing action plans and forecasts to drive growth, identifying opportunities to expand business within the account, and leading all RFP/RFQ activities-from rate gathering and negotiation to submission, pre‑briefing, and debriefing. The CPM collaborates closely with the global account team, leads corrective and strategic improvement projects, and supports other Operational Account Managers by sharing expertise and providing coverage where needed.