Primary Responsibilities • Maintain all areas of the front desk; clean and organized • Responds promptly to any guest inquiries or complaints • Take the initiative to greet guests in a friendly and warm manner • Assists in maintaining a clean and welcoming environment • Complete daily checklist ensuring that all billing issues are resolved • Ensure that rooms are listed in the computer as dirty in order for housekeeping to clean • Assist in setting up breakfast daily • Explain various hotel amenities such as free breakfast, fitness center, etc. to guests • Documents any new commercial customer checking in so that a new account can possibly be opened • Offer alternate solution if guest demand cannot be met • Covers other areas of hotel as needed • Document any guest accidents by completing the accident report form • Document and pass along whenever a complaint is reported • Other duties as assigned Education/Experience • High School diploma/GED required • Previous experience in hospitality preferred • Customer service experience required • Experience handling cash, credit card procedures, and use math concepts • Attention to detail and organized • Knowledge of the hotel layout, all amenities offered, and all procedures & organization. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us.