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Will assist Business Banking Relationship Managers (BBRMs) with loan applications, CRM updates, preparing and completing relationship reviews, assisting with documentation of various products and services, assist with various sales related portfolio management responsibilities, coordinate prospecting, sales activities for the RMs, ensure strong level of customer contact, and drive new ways to consistently enhance the customer experience. Assists with calling efforts, blitzes and campaigns by developing calling strategies, assisting with potential targets and looking for new ways to add meaningful touches to clients and prospects.

As part of the sales team, the Specialist serves as a critical cornerstone to enhance the client experience. This role offers the opportunity to learn about the commercial banking industry and gain valuable experience working directly with customers. This role provides training and development opportunities for future portfolio managers, relationship managers, or credit analysts.Will assist Business Banking Relationship Managers (BBRMs) with loan applications, CRM updates, preparing and completing relationship reviews, assisting with documentation of various products and services, assist with various sales related portfolio management responsibilities, coordinate prospecting, sales activities for the RMs, ensure strong level of customer contact, and drive new ways to consistently enhance the customer experience. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience.POSITION SUMMARYResponsible for assisting relationship managers (RM) with portfolio management, customer service, and sales support within division/region; and independently managing an assigned commercial account portfolio. Supports one or more Relationship Managers with prospecting, sales and customer onboarding and customer service.ESSENTIAL REQUIREMENTS<ul><li>Responsible for assisting RM with the management of the RM loan portfolios.</li><li>Responsible for managing an assigned micro and small business loan portfolio.</li><li>Manages maturing note and renewal process including updating and /or populating Insight (CRM) with borrower and loan information and data as indicated.</li><li>Responds to client loan and deposit requests including obtaining necessary approvals.</li><li>Manages past dues, client inquiries, gather financial data as needed, and other similar tasks as required.</li><li>Assists in the sales process including reviewing client relationships for cross-sell opportunities.</li><li>Responds to calls and inquiries from current business loan clients.</li><li>Follows up on financial statement exceptions, and reviews for opportunities/concern.</li><li>Serves as liaison between the RM, client, and loan operations department to ensure pre- and post-funding loan requirements are met.</li><li>Assists with the opening of new business depository accounts and coordinates with Treasury Services to ensure proper implementation of related products and services.</li><li>Prepares and submits loan packets for credit approval as directed.</li><li>Participates in joint calls with RMs to learn about a business and upcoming opportunities or needs.</li><li>As requested, reviews public information for new opportunities, performing basic market research, and assisting with the pre-call planning process for both prospects and existing clients.</li><li>Responsible for assisting or attending loan closings.</li><li>Responsible for the development of customer presentations, pitch books for new lending opportunities, cross selling, and other business to existing clients.</li><li>Assists with calling efforts, blitzes and campaigns by developing calling strategies, assisting with potential targets and looking for new ways to add meaningful touches to clients and prospects.</li><li>Performs routine tasks as requested by client including transfers, loan payments, wires, and research.</li><li>At the RM's direction, contacts and inquires with clients for delinquent payments.</li><li>Clears credit and documentation exceptions.</li><li>Responds to inbound inquiries from current business loan clients.</li><li>Provides customer support as needed (i.e., delivers documents, etc.).</li><li>Provides subject matter expertise on customer onboarding and ongoing customer due diligence/enhanced due diligence.</li><li>Provides back up support in the department as needed.</li><li>Must function in the team environment, where the colleague may be assigned to work with teams outside of their direct reporting line.</li><li>Prioritizes work to meet customer expectations.</li><li>Participates in special projects as needed.</li><li>Regular and predictable attendance is an essential requirement of the position.</li><li>Completes all compliance training related to the position.</li><li>Understands all applicable laws and regulations that apply to the position and complies with the requirements.</li></ul>NON-ESSENTIAL FUNCTIONSPerforms all other duties as assigned.EXPERIENCE/SKILLS<ul><li>One (1) to three (3) years of retail or commercial related experience required.</li><li>Basic knowledge of commercial lending concepts required.</li><li>Formalized basic credit training or equivalent credit risk experience preferred.</li><li>Strong business acumen to include detailed analysis, review of financial statements and understanding of basic accounting principles.</li><li>Strong time management skills.</li><li>Excellent organizational skills.</li><li>Experience/Proficiency in Microsoft Excel and Word.</li><li>Good written and verbal communication skills.</li><li>Ability to work with different departments and business entities.</li><li>Ability to prioritize tasks and take initiative.</li><li>Customer service oriented.</li><li>Ability to handle multiple tasks in a fast-paced environment.</li><li>Provides a positive client experience.</li><li>Ability to assess client needs.</li><li>Uses effective problem solving and analytical skills with ability to handle and prioritize multiple tasks.</li><li>Demonstrates strong verbal and written communication skills, with particular emphasis on experience in face-to-face negotiations and group presentation skills.</li><li>Must be proficient in all Microsoft Office software, familiarity with prospecting and CRM sales tools preferred.</li></ul>EDUCATIONBachelor's Degree in business, economics, or finance preferred.TRAVEL REQUIREMENTSAbility to travel to regularly to client locations, off-site locations for meetings, projects, seminars, etc., as well as ability to travel overnight on rare occasions.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.EQUIPMENTMS Office PC, fax, phone and standard office equipment

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1st Source Corporation

Business Banking Portfolio Specialist, South Bend, IN

Accounting

Analysis Skills

Bank Management

Banking Services

Business Banking

Business Loans

Business Skills

Campaigns

Commercial Banking

Commercial Loans

Communication Skills

Cross-Selling

Customer Experience

Customer Relations

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Customer Support/Service

Customer/Client Research

Data Collection

Develop and Maintain Customers

Documentation

Due Diligence

Economics

Establish Priorities

Finance

Financial Analysis

Financial Statements

Investment Management

Keyboards

Loan Closing

Loan Funding

Loan Operations

Loan Portfolio

Loan Submission

Loans

Market Research

Microsoft Excel

Microsoft Office

Microsoft Word

Multitasking

Negotiation Skills

Office Equipment

Onboarding

Organizational Skills

Physical Demands

Policy Development

Presentation/Verbal Skills

Problem Solving Skills

Procedure Development

Product Documentation

Regulations

Risk

Sales

Sales Presentation

Sales Prospecting

Sales Support

Sales Tools

Seminars

Software Administration

Strategic Planning

Telephone Skills

Time Management

Training/Teaching

Treasury

Willing to Travel

Writing Skills

Leads and participates in credit processes and assumes ultimate accountability for all portfolio activities/issues ensuring sound asset quality, including underwriting, structuring, and portfolio management activities; assures accurate risk assessment of assigned portfolio. • General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Location:Job SummaryThe Business Banking RM Serves as the relationship manager and financial advisor to clients, introducing a full range of core Business Banking products, differentiated capabilities, and comprehensive solutions to meet client needs and exceed customer service expectations. This role focuses on acquiring new relationships and managing and growing existing client relationships. Our bankers are expected to demonstrate strong risk management acumen, including credit, operational, and compliance risks, to act as the first line of defense in adhering to KeyBanks profitability standards and moderate risk profile.Essential Functions• Serves as the trusted financial advisor and business partner to clients, functioning as the Business Banking client "expert" and primary contact for most client-related matters.• Drives focused growth and business development by creating and maintaining a clear and holistic understanding of the clients or prospects business/industry; analyzes data and relevant client business and industry trends.• Provides and educates the client on Keys capabilities and how KeyBank products can help impact their business (cash management, payments, equipment finance, etc.).• Maintains an active prospecting effort, including identification, qualification, and calling; develops an active Center of Influence (COI) referral network.• Assembles cross-functional teams to quickly respond to customer requests when not able to address requests personally. Knows when and how to bring in teams of experts and identify cross-sell opportunities.• Continuously improves functional/technical sales and credit expertise and transfers this knowledge to team members; partners effectively with Credit as the first level sponsor for credit decisions.• Leads and participates in credit processes and assumes ultimate accountability for all portfolio activities/issues ensuring sound asset quality, including underwriting, structuring, and portfolio management activities; assures accurate risk assessment of assigned portfolio.• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.Education• Bachelors Degree or equivalent experience (required)Work Experience• A minimum of 3 years of experience in a small business/commercial lending environment. (required)• A minimum of 1 year of experience in cross-selling products and an ability and track record to meet or exceed aggressive sales goals (required)Skills• Ability to build trust by taking a client centric approach• Deploys a long-term, innovative approach to problem solving and decision making with clients to build the relationship and generate solutions• Demonstrates expertise within defined industry or geography (vertical/sub vertical) and within product set• Exhibits a relentless focus on creating and driving revenue growth and generating results• Understanding of financial, operational, and strategic drivers of client organizations to provide relevant and impactful banking solutions.• Uses structured sales methodologies, principles and practices without losing sight of the client and environment• Understands Key's risk culture and effectively manages risk/reward trade-offsCore Competencies• All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.Physical Demands• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.Travel• Occasional travel to include overnight stay.COMPENSATION AND BENEFITSPlease click here for a list of benefits for which this position is eligible.Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

Overnight Business Jobs in Goshen, IN

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Overnight Business Jobs in Goshen, IN

Business Banking Portfolio Specialist, South Bend, IN 1st Source Corporation

Business Banking Relationship Manager KeyCorp

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