Technical & Industry Knowledge : Intermediate to advanced proficiency in Microsoft Office products (advanced Excel; intermediate Outlook, Word, PowerPoint); experience with Agency Management Systems (AMS) such as Sagitta, ImageRight, AMS 360, EPIC, or Indio; intermediate understanding of tools such as Reference Connect and Mod Master; intermediate industry and product knowledge; acute attention to detail and strong problem-solving skills; commitment to modeling MMA Core Values of Collaboration, Passion, Innovation, and Accountability. • Communication & Relationship Management : Strong listening, verbal, and written communication skills with excellent customer service abilities; solid negotiation skills with strong awareness of attitudes, tone, and timing; established relationships with carriers; ability to work collaboratively as a team member to achieve profit center and overall company goals; maintain positive and respectful attitude towards colleagues.