Maintains state-of-the-art knowledge of new technology, techniques and programs, Manage all internet and IoT connected systems at properties in assigned market(s) including but not limited to wifi, camera systems, building access controls, audio/visual systems, phone (VoIP), etc…. Manages the Community Technology Group's Help Desk tickets (voice, wifi and broadband requests) and WiFi trouble escalations for the assigned area, addressing all levels of issues, prioritizing responses, troubleshooting and escalating to appropriate parties.