Essential Functions:Proactively identify, pursue, and develop new business opportunities to support sales growthRespond to customer inquiries by phone and email, providing product information, pricing, lead times, order assistance, and customer complaint support in a timely fashionCoordinate with appropriate departments to identify, manage and prioritize expedited requests and address customer needs/resolve order-related issuesEnter customer quotes and orders into the ERP system and review purchases for accuracyTrack outstanding quotes and customer requestsMaintain accurate customer records and related documentationObtain authorized financial informationSupport general customer service and administrative tasks as neededQualificationsHigh school diploma or equivalent requiredExperience in manufacturing, customer service, or order entry preferredProficiency in Microsoft Office (Word, Excel, Outlook)Strong attention to detail and ability to manage multiple prioritiesStrong organizational and time management skillsExcellent written and verbal communication skillsExperience working with ERPs or order management systemsAbility to work collaboratively across multiple departments as well as autonomouslyPhysical DemandsSitting, twisting, reaching in front of you at shoulder level, use of head in a static position and use of both hands for fine finger dexterity and to grasp frequentlyStanding, walking and lifting, carrying, pulling and pushing up to 10 lbs. Job Summary:The Sales Account Associate serves as a key point of contact between customers and internal departments, ensuring accurate order processing, timely communication, and a high level of customer satisfaction.