May assist with lifting deceased + Prepare rooms for a variety of services including but not limited to setting up and cleaning chairs, tables, icons, guest books, flowers, keepsakes, mementos, casket, and urn + Greet visitors, provide programs, answers questions, and provide funeral services information + May serve as pallbearer + May drive families to cemetery site + Following services, removal, cleaning, and proper storage of company property as well as packaging, loading, or delivery of family mementos, keepsakes, and flowers **Office Assistance** + Courteously answer phones, screen callers, and take ‘first call’ information + Notify staff members when appointments arrive and escort guests to appropriate room + Maintain reception area and refreshments including making coffee, disposing of trash, replenishing supplies, and straightening, cleaning, or vacuuming + Review a variety of documents for accuracy + Data entry of document information into proprietary systems + Receive deliveries + Make copies, scan, fax, fold/prepare memorial materials, and perform other mailroom task **Driver and vehicle maintenance** + Transport, pick up, and deliver documents, family mementos, flowers, and similar articles safely to destination that may include family’s residence, care center, or funeral home + May transport the deceased to funeral home + Wash, vacuum, and clean vehicles to ensure vehicle is presentable + Fuels vehicles as necessary; following safety guidelines and expenditure processes **MINIMUM** **Requirements** **Education** + High School Diploma or equivalent **Certification/License** + Valid state issued driver’s license with an acceptable driving record **Experience** + No prior work experience required + Funeral industry experience preferred **Knowledge, Skills and Abilities** + Ability to follow instructions given over the phone or in person + Ability to use personal computer and type + Ability to work and communicate effectively with others + Ability to work with kindness and compassion for the deceased and their families + Ability to maintain composure in challenging situations + Good verbal and written communications skills + Ability to maintain confidentiality + Ability to work with colleagues to accomplish tasks + Ability to work evenings and weekends + Ability to lift up to 50 pounds; push/pull up to 200 pounds **Work CONDITIONS** When considering the work hours associated with this job, the following factors may apply: **Work Environment** + Work indoors and outdoors during all seasons and weather conditions + Professional Dress is required when in contact with families + Drive company owned vehicles, with and without passengers, in surrounding community with varying traffic conditions **Work Postures** + Frequent, continuous periods of time standing, up 6 hours per day + Climbing stairs to access buildings frequently **Physical Demands** + Ability to lift up to 50 pounds; push/pull up to 200 pounds + Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage **Compensation:** Salary: $18.00/hr. **JOB RESPONSIBILITIES** **Funeral Services** + Prepare casket and deceased for visitation or funeral services such as dressing casket, adjusting deceased clothing and jewelry, and transporting casket through hallways.