Educates staff in the benefits of resident and family/support network involvement, levels of resident and family/support network involvement, types of resident and family/support network involvement, nature of resident and family/support network involvement, and issues of working with residents and families/support networks. Develops relationships and written agreements with community resources (i.e., schools, local departments of social services, mental health agencies, psychiatric centers, hospitals, courts, recreational agencies, police departments, etc.) to improve service access for residents in the program.