Systems Administration/Help Desk Analyst CACI International Inc.Systems Administration/Help Desk AnalystFort Meade, MD$103,800–$218,100 / yearEnsuring the update to inventory information (IP addresses, operating system and device types) are done correctly and in a timely manner, configuration of resources to log and collect security events necessary in accordance with customer policy and forwarding logs to corporate audit reduction service. Responsible for supporting the ISO and ISSO in incident prevention by ensuring malware protection is in place and up to date on an information system, in addition to incident response by reporting any suspected or actual incidents to the security health officer and the ISSO in accordance with customer policy.
Help Desk Manager BTIHelp Desk ManagerWashington, DCThis position is responsible for managing daily service desk operations, supervising help desk personnel, allocating resources, monitoring ticket performance, and ensuring end-user technical issues are resolved within established service-level requirements. Prepare operational reports and management briefings addressing ticket volume, service-level compliance, open and aging tickets, escalations, staffing, customer-service issues, and overall help desk performance.
Help Desk Specialist - Level 2 Stratum NetworksHelp Desk Specialist - Level 2Annapolis Junction, MarylandAs leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks. S TRATUM NETWORKS OVERVIEW: Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions.
Help Desk Program Manager GD Information TechnologyHelp Desk Program ManagerWashingtonExperience: 10+ years of prior Help Desk experience with a minimum of 5 years’ experience related to quality performance of ITSM services and supervising Help Desk employees; experience leading people and managing large cross-functional teams; experience developing strategies to mitigate issues and risks. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
NewTier Two Help Desk System Technician Silosmashers, Inc.Tier Two Help Desk System TechnicianWashington, DCThis help desk support consists of troubleshooting and repair of workstations, peripherals, applications, operating system, email, remote access, workstation moves or new installations, new account creation, and maintenance of networks. Diagnose and respond to problems through interactions with users (via phone, Teams, and/or email), while ensuring a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
Help Desk Manager IntegralHelp Desk ManagerFort Meade, Maryland$120,000–$135,000 / yearFull timeOverview: The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems Portfolio develop and integrate Agency business systems solutions, which include systems that address key areas such as personnel management, financial management, telecommunication services, contract management, and customer relations, among other support services to the DISA mission. Responsibilities: Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance.
Service Desk Lead Jcd StaffingService Desk LeadWashington DC, District of ColumbiaCompensation: $105,000.00 per year JCD Staffing is a specialized staffing and consulting firm, focused on working with highly talented technical individuals to provide our clients with a unique, successful hiring experience. Stay updated on new technologies and industry trends to enhance help desk operations and user support.
Systems Engineering, TS/SCI w/Poly PeratonSystems Engineering, TS/SCI w/PolyAnnapolis Junction, Maryland$146,000–$234,000 / yearFull timeProvide support to IT systems, including day-to-day operations, monitoring, and troubleshooting across client devices; deliver Tier 1 (Help Desk) and Tier 2 (escalation) support for problem identification, diagnosis, and resolution, while ensuring timely escalation and clear communication of status to agency management and internal customers. Peraton offers enhanced benefits to employees working on our critical National Security programs, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligible to participate in an attractive bonus plan.
Help Desk Tier 3 Support Personnel BTIHelp Desk Tier 3 Support PersonnelWashington, DCThe Tier 3 Support Personnel must possess advanced knowledge of supported applications, business processes, business rules, organizational policies, legacy systems, and end-to-end data flows. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services.
Assistant Professor of Information Systems and Technology Management George Washington UniversityAssistant Professor of Information Systems and Technology ManagementWashington, DC$190,000–$205,000 / yearPosting Number: F002661 Academic Title: Assistant Professor of Information Systems and Technology Management Rank: Assistant Professor Administrative Title: Discipline Business Specialty: Contract Type: Tenure Track Required Licenses/Certifications and other Specific Requirements: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search, Prior Employment Verification, This position requires a licensure, certification, or special requirements Proposed Start Date: 08/01/2027 Full-Time/Part-Time: Full-Time Position Description Summary: The Department of Information Systems and Technology Management at the George Washington University School of Business invites applications for a full-time, tenure-track Assistant Professor of Information Systems position beginning in Fall 2027. Candidates must demonstrate strong potential for research excellence and publication in premier scholarly journals in Information Systems or closely related disciplines, as well as potential for teaching excellence at the undergraduate and graduate levels.
Sr Information Systems Security Officer (ISSO), Advisor - TS/SCI w/poly PeratonSr Information Systems Security Officer (ISSO), Advisor - TS/SCI w/polyWashington, D.C.$146,000–$234,000 / yearFull timeApply knowledge of network technologies and protocols, TCP/IP, operating systems, security protocols, system architecture and data flows, security categorization, requirements, configuration management processes, firewalls and configurations, intrusion detection and prevention systems, encryption techniques, Windows, Unix, Linux, databases, web servers, and other applications. Use eMASS to execute RMF v5 activities, document and update system status, identify and manage operational and technical security controls, assess implementation and risk, manage non-compliant and non-validated controls, manage POA&Ms from entry through closeout, produce reports, and track POA&M due dates.
Help Desk Specialist Helm Point SolutionsHelp Desk SpecialistMarylandAs a Help Desk Specialist, you will: Provide service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large community of users. If you're passionate about cybersecurity and ready to contribute to a high-impact mission, apply today or email your resume to recruiting@helmpoint.com for a confidential conversation.
Co-Managed Services Manager - Technology Advisory SC&H Group ExternalCo-Managed Services Manager - Technology AdvisoryColumbia, Maryland$135,000–$155,000 / yearThe Service Delivery Manager owns day-to-day operations of the Co-Managed Services help desk, responsible for the execution and delivery of our managed IT services. 8-10 years of experience in managed services, help desk, or a fast-paced, ticket-driven support environment, including direct people management.
NewSystems Administrator 2 | TS/SCI w/ poly security clearance Power3 SolutionsSystems Administrator 2 | TS/SCI w/ poly security clearanceAnnapolis Junction, MarylandConfigures and manages Linux, Unix, and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. -Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
NewService Desk Technician ASRC Federal Holding CompanyService Desk TechnicianAberdeen Proving Ground, MDBachelor's degree in Information Technology, Computer Science, or a related field or 4 additional years of experience in lieu of the degree1+ year of IT support or help desk experience in a DoD or federal government environmentExperience supporting Windows 11, macOS, iOS, and Android operating systemsExperience using an enterprise IT service management ticketing system for logging, tracking, and resolving incidents and service requests. A typical week involves responding to tickets submitted via phone, email, and walk-in, performing hardware and software troubleshooting across a wide range of devices and operating systems, tracking and documenting all actions in the DEVCOM-CBC ticketing system, and coordinating with the Mission Support Desk Manager on issues requiring escalation or equipment replacement.
Help Desk Specialist II GD Information TechnologyHelp Desk Specialist IIWashington$78,540–$106,260 / yearTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Help Desk Specialist II (CRS) Computer World Services CorpHelp Desk Specialist II (CRS)Washington, DC$59,000–$70,000 / yearThis position supports end users across multiple channels-including phone, email, chat, remote tools, and in person-and is responsible for resolving incidents beyond the capabilities of entry-level staff. The Specialist II delivers concierge-level service, performs in-depth troubleshooting, documents all work in the ticketing system, and ensures timely resolution in accordance with SLAs, policies, and procedures.
NewPrincipal Systems Administrator (Linux, VMware) Power3 SolutionsPrincipal Systems Administrator (Linux, VMware)MarylandConfigures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Systems Administrator Expert GD Information TechnologySystems Administrator ExpertAnnapolis JunctionConfigure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Sr Information Systems Security Officer (ISSO) - Cloud, Advisor - TS/SCI w/poly PeratonSr Information Systems Security Officer (ISSO) - Cloud, Advisor - TS/SCI w/polyWashington, D.C.$146,000–$234,000 / yearFull timeMust have at least 1 of the following certifications: CISSP, GISP, or CASP+/SecurityX In addition, must have one cloud certification: AWS Security Specialty, CCSP, AWS SA Associate, AZ-500, or Google Professional Cloud Security Engineer. Minimum of 9 years of work experience in a Computer Science or Cybersecurity related field with at least 7 of those years serving as an Information Systems Security Officer (ISSO) at a cleared facility.