You will develop fluency in the technical systems that underpin our listening infrastructure, including scheduling pipelines, data collection systems, and statistical models, in order to identify constraints, evaluate architectural trade-offs, and ensure solutions are fit for purpose and built for scale, accuracy, and operational excellence. Develop deep technical fluency in the question scheduling, data collection systems, and statistical approaches that power Amazon Connections; understand architecture, component dependencies, system limitations, and operational characteristics well enough to identify risks and trade-offs across design choices.