Understands all pay types (Goodwill, Customer Pay, Internal, etc.) and use cases The ability and willingness to learn and gain an understanding of Rivian's maintenance scheduling Explain services and provide an exceptional customer experience Utilize a forklift in required areas for transporting and organization of parts The ability and willingness to learn about Rivian's safety requirements List and explain the 5S stages and methodology Provide exceptional service to all customers using Rivian Guiding Principles Qualifications High School Diploma, GED, or other recognized high school equivalency credential preferred Strong communication, organizational and time management skills. Calls and/or participates in huddles to collaborate on best and efficient ways to take care of our customers Identify and order the correct part needed for any repair Source or look up and understand parts assemblies / subassemblies Physically and systematically receive parts and/or allocate back orders Physically and systematically BIN parts Understand, execute, and explain the Rivian BIN scheme Identify damages, shortages, overages, incorrect parts, and no stock Fulfill and ship orders with minimal or no issues Understand, execute, and explain the process of purchasing business needs Understand, execute, and explain the warranty return process step by step.