Department OverviewCustomer Success & Field SupportJob Description*Responsibilities/Expectations:*- Work in collaboration with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio Customer Service Managers, and CMSO Support teams throughout the customer engagement.- Accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, and escalation management.- Basic RequirementsRequired Skills:- High School diploma, or Associates, or Bachelor's degree and 4+ years of experience in Vesta or Command Center Software, OR 5+ plus years in Vesta, Command Center Software and/or Mobile Video Deployment, Engineering, Sales/Presales, CMSO or Managed & Support Services experience.- Legal authorization to work in the U.S. indefinitely is required.