Salt Lake City, UT18 days ago
Examples of specialized experience would typically include, but are not limited to: Extensive knowledge with matters pertaining to the administrative aspects of patient care and Veteran medical benefits; working knowledge of the processes of Patient Services Assistants, Program Support Assistants and Data Clerks of the enrollment department; ability to assess workload at any given time and assist all staff and/or redistribute workload; extensive knowledge of Code of Federal Regulations (CFR), Veteran Health Administration (VHA) directives and laws governing VA medical benefits and the overall programs related to the health care delivery system; knowledge of the Privacy Act and Freedom of Information Act; ability to refer inquiries of situations pertaining to any element within his/her jurisdiction to a manual or other VA reference to produce an acceptable resolution; knowledge and ability to locate, extract, and present information in a clear and effective language so decisions may be made to best achieve facility goals; knowledge of the various facts of demographics, eligibility, and means test data that are necessary to capture all off-station Veteran functions, and how the information impacts workload, Uniques and the medical centers congressional budgetary allocations; ability to provide accurate information to management, employees and patients regarding Veteran benefits such as: applications and/or admissions to inpatient and/or outpatient status, nursing home care, and beneficiary travel benefits; comprehensive knowledge of the total VA health care operational structure and of the resources that are available to this facility; understanding of the functions and responsibilities of other sections of the Health Administration Service is essential; competent in determining eligibility pertaining to inpatient and outpatient care, death benefits, non-VA treatment, beneficiary travel benefits, etc. Information about ICTAP and CTAP eligibility is on OPMs Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.