Manager of Stanford Personalized Services under the Patient Experience business unit, the Stanford Personalized Services Advocate (SPS) role, as a key ambassador, is responsible for delivering a comprehensive array of high touch, personalized services designed to ensure that SPS patients receive assistance with finding a physician, scheduling appointments, navigating Stanford Health Care, answering questions and addressing concerns through Stanford Health Care's (SHC) vast resources. Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.