would consider 2 years of experience in a business office setting) CHAA certification required within 18 months of hire through National Association of Healthcare Access Management (NAHAM), maintaining certification during employment Must meet criteria as defined within the Patient Access Career Path for Representative position • Previous customer service experience required • Experience with third party billing (including county, state and federal) strongly preferred • Medical Terminology, CPT and ICD-10 coding strongly preferred • Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment • Payment processing experience • Experience with multiple computer applications/operating systems, and office machines • Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights • Knowledge of revenue cycle components and his/her role in the ability to impact the overall process • Knowledge of the impact of accurate registration has on patient satisfaction • Analytical skills to solve simple to semi complex problems • Organization, prioritization and time management skills • Concentrate and pay close attention to detail • Ability to multi-task • Be flexible to facilitate change • Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes Work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. • Greets and/or registers patients accurately and efficiently • Verifies insurance eligibility using on-line systems • Provides and/or completes required patient forms • Collects and enter payments, follows required balancing procedures • Analyzes, interprets and enters physician orders • Scans and indexes forms • Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments • Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria • Accurately completes assigned work queues • Assists with financial counseling needs • Maintains confidentiality in verbal, written and electronic communication • Follows established processes, protocols and workflows • Takes initiative to resolve problems and meet patient needs •.