TYPICAL WORK ACTIVITIES: Verifies patient demographic information; Verifies insurance, determines insurance co-payments, collects co-payments and issues receipts; Identifies and interviews uninsured/under-insured patients to assess qualifications for government or charity care programs; Reviews and processes hardship requests/inability to pay; Negotiates contractual payment plans and inputs information into computer system; Assists patients in completing New York State Medicaid/Family Health Plus applications in an effort to obtain medical coverage; Completes Financial Assistance Program applications to assess the patient's need for charity care; Refers patients to the on-site Medicaid Satellite Office for review and processing of completed New York State Medicaid/Family Health plus applications; Performs other related patient access services duties as assigned. MINIMUM QUALIFICATIONS: Graduation from high school or possession of a high school equivalency diploma and one (1) year of clerical experience* in collections, billing, third party insurance claims processing, financial counseling, medical billing including New York State Medicaid, insurance verification, patient registration, or patient scheduling.