credit card, check, money order) Phlebotomy / Specimen Collection/Specimen Processing Properly identify the patient by following the WellStar Patient Care Safety policies Properly perform venipunctures procedures on patients of all ages Follow Laboratory policies regarding hard stick situations Properly process all specimens according to established specimen requirements Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, & Fed Ex couriers Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera) Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp Use proper hand hygiene in accordance to patient safety goals Customer Service Support Assisting Physicians/Office staff with ordering labs in Epic correctly. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned.