AMERICAN FORK, UT1 day ago
What You Will Do * Conduct in-depth customer research and interviews to uncover patient and practice needs, focusing on solutions that address complete challenges for patients and dental providers * Deep discovery with dental practices and patients to understand where the real friction lives - and build solutions that address whole problems, not just symptoms * Data-informed prioritization that connects product bets to measurable outcomes: more bookings, less admin work, better patient retention * Cross-functional collaboration with engineering, design, marketing, and sales to take features from idea to launch to iteration * Clear, durable artifacts - PRDs, roadmaps, strategy docs, etc.that keep leadership and partners aligned * A sharp eye on the competitive landscape in dental tech and digital patient experience, ensuring we stay ahead of the curve * Mentorship and knowledge-sharing that lifts the whole PM team * Champion the voice of the patient and practice in every product decision, ensuring our solutions deliver actionable insights that optimize both operations and patient care Must Haves * 4+ years of product management experience shipping B2B software, ideally in healthcare, communications, or a digital experience platform * A track record of outcomes, not just outputs - reduced manual tasks, improved engagement metrics, increased conversions, happier users * Fluency in cross-functional leadership within a matrixed org: you know how to align without authority and move things forward across business units * Strong instincts for discovery and validation -you don't assume you know what customers need; you go find out, and you let the data shape your conviction * A bias toward action: you make thoughtful decisions quickly, break big bets into testable increments, and don't let perfect be the enemy of shipped * Communication skills sharp enough to speak fluently with engineers, executives, and customers - often about the same product, in the same week * Commitment to continuous growth - you seek out feedback, reflect on it honestly, and get better Nice to Haves * Bachelor's Degree in a related field * Experience with Twilio or similar communications platforms * Experience building or integrating AI-powered features * Familiarity with agentic workflows * A point of view on where LLMs and automation create real leverage in healthcare workflows The posted range for this position is$115,000 - $155,000which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. As a Sr Product Manager on our Patient Experience team, you'll own the products that help dental practices grow their patient base, reduce front-office friction, and deliver care that actually feels convenient.