Telephone responsibilities include, but are not limited to, contacting overdue patients, or the parent or guardian of pediatric patients, to explain the importance of follow-up and reengage them in care; supplements calls with MyChart messages, texts, and letters per the outreach cadence. Addresses barriers and gaps in care, such as transportation, financial clearance, language, and caregiver availability, with the nurse navigator; provides related internal, local, or national resources to the patient, family, or caregiver.